CPU Utilization in Services.exe Increases to 100 Percent

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Article ID: 328885 - View products that this article applies to.
This article was previously published under Q328885
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
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SYMPTOMS

CPU utilization in Services.exe may intermittently reach 100 percent on your Windows 2000-based computer, and the computer may stop responding (hang). When this occurs, users who are connected to the computer (if it is a file server or domain controller) are disconnected. You may also have to restart your computer. This symptom occurs if Esent.dll incorrectly processes the way that files are flushed to disk.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size       File name
   -----------------------------------------------------
   19-Nov-2002  16:07  6.1.3940.31  1,115,408  Esent.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Properties

Article ID: 328885 - Last Review: February 22, 2007 - Revision: 4.8
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB328885

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