Article ID: 330459 - View products that this article applies to.
This article was previously published under Q330459
Shortcut keys that are associated with desktop icons do not work after you add the policy setting that removes the frequently-used programs list from the Start menu. This policy setting is described in the following Microsoft Knowledge Base article:
292504After you add this policy setting, the shortcut keys work until you log off or restart the computer. After you log on again, the shortcut functionality does not work.
(http://support.microsoft.com/kb/292504/EN-US/ )Policy Settings for the Start Menu in Windows XP
This problem occurs because there is a code dependency between the display of the Remove Frequently-Used Programs List from the Start Menu policy setting and the shortcut functionality.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------------- 18-Oct-2002 10:24 6.0.2800.1133 996,352 Explorer.exe
To work around this problem, do not use the Remove Frequently-Used Programs List from the Start Menu policy setting if you want to use the shortcut functionality .
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.