Select the product you need help with
Universal serial bus devices may not always be detected when you start or resume the computer in Windows 2000 or in Windows XPArticle ID: 810090 - View products that this article applies to.
For a Microsoft Windows Server 2003 version of this article, see 890426
(http://support.microsoft.com/kb/890426/
)
.
On This PageSYMPTOMSYou may experience one or more of the following symptoms on
your Microsoft Windows XP Service Pack 1 (SP1)-based computer or your Microsoft Windows 2000
Service Pack 3 (SP3)-based computer:
RESOLUTIONWindows XP SP1Service pack informationTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:322389
(http://support.microsoft.com/kb/322389/
)
How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name ----------------------------------------------------------- 17-Dec-2002 18:47 5.1.2600.1152 19,328 Usbehci.sys 17-Jan-2003 17:30 5.1.2600.1158 136,832 Usbport.sys Windows 2000 SP3Service Pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:260910
(http://support.microsoft.com/kb/260910/
)
How to obtain the latest Windows 2000 Service Pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name ----------------------------------------------------------- 15-Jan-2003 11:46 5.00.2195.6655 19,696 Usbehci.sys 15-Jan-2003 11:46 5.00.2195.6655 49,776 Usbhub20.sys 20-Jan-2003 10:30 5.00.2195.6657 138,256 Usbport.sys STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2. This problem was first corrected in Microsoft Windows 2000 Service Pack 4. MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000
Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173
(http://support.microsoft.com/kb/265173/
)
The Datacenter program and Windows 2000 Datacenter Server product
PropertiesArticle ID: 810090 - Last Review: August 29, 2007 - Revision: 10.2 APPLIES TO
| Article Translations
 |
Back to the top
