Message Queuing does not come online after an unexpected power failure

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Article ID: 810383 - View products that this article applies to.
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SYMPTOMS

In Microsoft Windows XP, the Microsoft Message Queuing service does not come online if corrupted message files exist in the Message Queuing storage directory. An event log message is raised that identifies the corrupted file. You must manually remove the corrupted file before the service can start successfully.

CAUSE

When Message Queuing deletes a recoverable message, it does not verify that the delete flag is persistent before returning the receive call. Therefore, these messages may not return after a power failure, or the message file may become corrupted.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix supersedes all previous Windows XP Message Queuing hotfixes. Use the version of MQQM.DLL to determine latest version.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date        Time   Version      Size   File name
   ------------------------------------------------------------------
   05-Dec-2002 01:02  5.3.10.0    890,216 Q810383_wxp_sp2_x86_enu.exe  
   21-Nov-2002 14:38  5.1.0.1034   67,200 Mqac.sys
   21-Nov-2002 14:38  5.1.0.1034   17,408 Mqbkup.exe       
   04-Dec-2002 19:48  5.1.0.1034  614,912 Mqqm.dll         
   04-Dec-2002 19:49  5.1.0.1034   89,088 Mqsec.dll          

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages

Properties

Article ID: 810383 - Last Review: February 27, 2014 - Revision: 4.1
APPLIES TO
  • Microsoft Message Queuing 3.0
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbtshoot kbwinxpsp2fix kbfix kbwinxppresp2fix kbqfe kbbug KB810383

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