Article ID: 811460 - View products that this article applies to.
After you configure policy settings that enforce a screen saver (for example, you set the screen saver to activate after 15 minutes of inactivity), a screen saver may not appear when the user's computer has been inactive.
This problem may occur if the user has set the screen saver option to None.
Note To determine whether a screen saver has been selected, and to set or to change the screen saver, follow these steps:
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note After this update has been installed, if the user changes the screen saver on their computer to None, the user's computer will be locked when the computer has been inactive for the specified period if both the ScreenSaveActive policy setting and the ScreenSaverIsSecure policy setting are enforced. After the computer is locked, the user must type their password to gain access to the computer.
Date Time Version Size File name ------------------------------------------------------- 23-May-2003 12:20 5.1.2600.115 430,080 Winlogon.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195655/EN-US/ )HOWTO: How to Set a Screen Saver Through a System Policy
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