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File Lock or Access Denied Error Message When You Save Files Over the Network
Article ID: 812937 - View products that this article applies to.
When you try to save a file such as a Microsoft Excel workbook that you opened by using a universal naming convention (UNC) path, you may receive an error message that is similar to one of the following:
Cannot read file. File is locked
Event Viewer may contain the following event:
Event Type: Information
This problem occurs when the redirector flushes the contents of the file, and writes to a file handle with read-only access instead of to a file handle with write access. When the redirector received an opportunistic lock break to none, it purged the cache for the file, but did not uninitialize the cache for the file. The redirector also needed to purge and uninitialize when the set end of file occurs because the opportunistic lock break is asynchronous. Because it did not uninitialize the cache for the file, it wrote to the incorrect file handle.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP SP1, Windows XP Tablet PC Edition
Date Time Version Size File name -------------------------------------------------------------- 30-Jan-2003 21:41 5.1.2600.1164 400,896 Mrxsmb.sys 30-Jan-2003 21:41 5.1.2600.1164 154,880 Rdbss.sys
Windows XP 64-Bit Edition
Date Time Version Size File name ------------------------------------------------------------- 30-Jan-2003 21:41 5.1.2600.1164 1,259,392 Mrxsmb.sys 30-Jan-2003 21:41 5.1.2600.1164 489,216 Rdbss.sys
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To work around this problem, disable opportunistic locking on the file server:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information about opportunistic locking, click the following article number to view the article in the Microsoft Knowledge Base:
296264A trace of this problem shows that the file is opened at least two times, and shows the system improperly writing to the read-only file handle. A trace that shows this problem is similar to the following:
(http://support.microsoft.com/kb/296264/EN-US/ )Configuring Opportunistic Locking in Windows 2000
Note The process identifier (PID) of 0xFEFF in frame 585 represents the client system process that is using the read-only file handle. It does not show the client program writing the data to disk.
96 CLIENT SMB: C NT create & X, File = \newshare.xls SMB: Desired Access = 0x00020089 (Read Data,Read EA,Read Attributes) 97 SERVER SMB: R NT create & X, FID = 0x5 SMB: Oplock Level = Batch <content removed that displays the client program reading and locking the file, but the file is not closed> 450 CLIENT SMB: C NT create & X, File = \newshare.xls SMB: Desired Access = 0x0002019F (Read/Write Data, Read/Write EA, Read/Write Attributes) 451 SERVER SMB: R NT create & X, FID = 0xc007 SMB: Oplock Level = NONE <content removed that displays the client program reading, locking, writing and flushing data on this file handle> 585 CLIENT SMB: C write & X, FID = 0x5, Write 0xc00 at 0x00005000 PID = 0xFEFF TID = 0x1002 MID = 0x4400 UID = 0x0801 586 SERVER SMB: R write & X - NT error, System, Error, Code = (34) STATUS_ACCESS_DENIED
Article ID: 812937 - Last Review: December 1, 2007 - Revision: 5.5