Administratively Assigned Offline Files Remain Available Offline After Being Moved to Another Folder

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Article ID: 814201 - View products that this article applies to.
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SYMPTOMS

When you drag files or folders from an administratively assigned offline folder to a folder that is not assigned for offline file storage, the files or folders remain available offline. The Make Available Offline command on the file system object's shortcut menu is selected (checked) and unavailable (dimmed).

This problem occurs with Windows XP Professional, Windows 2000 Service Pack 3 (SP3), and any version of Windows 2000 if the hotfix that is described in Microsoft Knowledge Base article 296068 has been applied. For additional information about 296068, see the "References" section later in this article.

CAUSE

Windows 2000 SP3 and the hotfix that is described in 296068 implement changes for Windows 2000 that are part of the design of Windows XP. The problem that is described in this article (814201) occurs because the new functionality does not distinguish between subfolders and root-level files.

RESOLUTION

Windows XP

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 1 installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version        Size       File name   Operating System
   -------------------------------------------------------------------------------
   24-Feb-2003  14:10  5.1.2600.111     393,216  Mrxsmb.sys  Windows XP
   24-Feb-2003  14:10  5.1.2600.111     152,832  Rdbss.sys   Windows XP
   24-Feb-2003  12:55  5.1.2600.1173    400,896  Mrxsmb.sys  Windows XP SP2
   24-Feb-2003  12:55  5.1.2600.1173    154,880  Rdbss.sys   Windows XP SP2
   24-Feb-2003  14:12  5.1.2600.111   1,240,192  Mrxsmb.sys  Windows XP (IA64)
   24-Feb-2003  14:12  5.1.2600.111     481,792  Rdbss.sys   Windows XP (IA64)
   24-Feb-2003  12:56  5.1.2600.1173  1,259,392  Mrxsmb.sys  Windows XP SP2 (IA64)
   24-Feb-2003  12:56  5.1.2600.1173    489,216  Rdbss.sys   Windows XP SP2 (IA64)

Windows 2000

Service pack information

To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 3 installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version        Size       File name   Operating System
   -------------------------------------------------------------------------------
   24-Feb-2003  12:05  5.0.2195.6669    405,872  Mrxsmb.sys  Windows 2000
   24-Feb-2003  12:05  5.0.2195.6669    167,824  Rdbss.sys   Windows 2000

WORKAROUND

To work around this problem, copy the file system object to the destination that you want, and then delete the original copy.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

The fix that is described in the "Resolution" section of this article does not modify behavior for all levels of folder hierarchies that are moved from an administratively assigned offline folder to a non-assigned folder. The following description applies to the products that listed at the beginning of this article, with the fix that is documented in this article (814201) applied.

Specifically, when you move a folder from any level in a directory structure that is contained in an administratively assigned offline folder to a non-assigned folder, all files and folders that the moved folder contains remain available offline, but the folder itself will no longer show the administratively assigned attribute.

For example, if you move File_1 and Folder_1 from the following directory tree to a non-assigned folder, they are no longer available offline, but File_2, Folder_2, and everything under Folder_2 remain available offline. If you instead move Folder_2, it would no longer be available offline, but File_3, Folder_3, and File_4 would remain available offline.
H:\Administratively_Assigned\
      File_1
      Folder_1\
            File_2
            Folder_2\
                  File_3
                  Folder_3
                        File_4

REFERENCES

296068 Policy Based Offline Files May Not Be Available Offline

Properties

Article ID: 814201 - Last Review: November 4, 2007 - Revision: 2.7
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbhotfixserver kbqfe kbshell kbwin2ksp4fix kbfix kbbug kbprb KB814201

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