Article ID: 816074 - View products that this article applies to.
On a Microsoft Windows XP Professional-based computer that has Microsoft Client Service for NetWare installed, when you try to open a file on a mapped, shared folder on a Novell 4.11 server, the file may not open, and you may receive the following error message:
You can open the file when you start the program that created the file that you want to open, click File, click Open, and then search for the file on the mapped share. You can also open the file if you use Novell's client service instead of Microsoft Client Service for NetWare.
This file could not be found
This problem may occur if you have a combination of long folder names and short folder names (8.3 format) in the path of the shared file.
For example, the file may be in the following location:
\\Computer_Name\Share_Name\Long_Folder_Name\Short_Name\Shared_Folder\file.extThe problem occurs if you map drive x: to the following share:
\\Computer_Name\Share_Name\Long_Folder_NameAfter this point, the path is in the 8.3 folder name format. As a result, the wrong NetWare Core Protocol (NCP) call retrieves the file. When the call reaches the server, you receive an error message because the whole path of the file includes a long folder name and is not in the 8.3 folder name format.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 06-Mar-2003 15:29 5.1.2600.1181 156,544 Nwrdr.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.