After You Close a 3-D Program, the Desktop Is Blue and the Background Picture Is Missing

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Article ID: 821187 - View products that this article applies to.
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SYMPTOMS

After you close a three-dimensional (3-D) screen saver, a 3-D game, or Microsoft Windows XP Media Center, the desktop is blue and the background picture is missing.

CAUSE

This problem may occur if the following conditions are true:
  • You use a dual-processor computer with processors that use Intel Hyper-Threading Technology, and Hyper-Threading is turned on.

    -and-
  • Your video adapter supports dual monitors, and your computer is configured to use dual monitors.
The problem occurs because one processor redraws the desktop while the other processor loads the background picture. Because the two processes are not synchronized, the desktop redraws before the background picture is loaded.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time    Version        Size        File name
   ----------------------------------------------------------
   04-Jun-2003  15:22   5.1.2600.1230  1,676,928   Win32k.sys
	

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Properties

Article ID: 821187 - Last Review: February 27, 2014 - Revision: 3.1
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Media Center Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB821187

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