Select the product you need help with
Internet Explorer May Shut Down Unexpectedly If You Have Set Windows and Buttons to Windows XP StyleArticle ID: 822350 SYMPTOMS Internet Explorer shuts down unexpectedly because of an
access violation. The call stack during the crash is as follows: > mshtml.dll!CButton::YieldCurrency(CElement * pElemNew=0x06bdde10) Line 385 C++ mshtml.dll!CDoc::SetCurrentElem(CElement * pElemNext=0x06bdde10, long lSubNext=0, int * pfYieldFailed=0x069fdfd4, long lButton=1, int * pfDisallowedByEd=0x069fdfc4, int fFireFocusBlurEvents=1, int fMnemonic=0) Line 3615 + 0x12 C++ mshtml.dll!CElement::BecomeCurrent(long lSubDivision=0, int * pfYieldFailed=0x069fdfd4, CMessage * pmsg=0x069fe400, int fTakeFocus=1, long lButton=1, int * pfDisallowedByEd=0x069fdfc4, int fFireFocusBlurEvents=1, int fMnemonic=0) Line 1766 + 0x35 C++ mshtml.dll!CElement::BubbleBecomeCurrent(long lSubDivision=0, int * pfYieldFailed=0x069fe16c, CMessage * pMessage=0x069fe400, int fTakeFocus=1, long lButton=1) Line 2031 + 0x3e C++ mshtml.dll!CDoc::PumpMessage(CMessage * pMessage=0x069fe400, CTreeNode * pNodeTarget=0x06bde1b0, int fPerformTA=0) Line 3842 + 0x46 C++ mshtml.dll!CDoc::OnMouseMessage(unsigned int msg=513, unsigned int wParam=1, long lParam=30867963, long * plResult=0x069feb2c, int x=507, int y=471) Line 1881 + 0x29 C++ mshtml.dll!CDoc::OnWindowMessage(unsigned int msg=513, unsigned int wParam=1, long lParam=30867963, long * plResult=0x069feb2c) Line 824 + 0x33 C++ mshtml.dll!CServer::WndProc(HWND__ * hwnd=0x0001150e, unsigned int msg=513, unsigned int wParam=1, long lParam=30867963) Line 2338 + 0x30 C++ user32.dll!_InternalCallWinProc@20() Line 102 Asm user32.dll!UserCallWinProcCheckWow(_ACTIVATION_CONTEXT * pActCtx=0x00000000, long (HWND__ *, unsigned int, unsigned int, long)* pfn=0x6388e690, HWND__ * hwnd=0x0001150e, unsigned int msg=513, unsigned int wParam=1, long lParam=30867963, void * pww=0x0102b10c, int fEnableLiteHooks=1) Line 165 + 0x37 C user32.dll!DispatchMessageWorker(tagMSG * pmsg=0x069fec78, int fAnsi=0) Line 2490 + 0x1e C user32.dll!DispatchMessageW(const tagMSG * lpMsg=0x069fec78) Line 1028 C browseui.dll!TimedDispatchMessage(tagMSG * pmsg=0x069fec78) Line 9368 C++ browseui.dll!BrowserThreadProc(IETHREADPARAM * piei=0x00000000) Line 9592 C++ browseui.dll!BrowserProtectedThreadProc(void * pv=0x0546fd00) Line 9745 C++ browseui.dll!SHOpenFolderWindow(IETHREADPARAM * piei=0x0546fd00) Line 9923 C++ kernel32.dll!BaseThreadStart(unsigned long (void *)* lpStartAddress=0x718bfac1, void * lpParameter=0x0546fd00) Line 532 + 0x6 C CAUSEThis problem may occur if you have set Windows and
buttons to Windows XP style. The Windows and
buttons option is on the
Appearance tab of the Windows XP Display
Properties dialog box. RESOLUTION A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name -------------------------------------------------------- 30-Jun-2003 18:16 6.0.2800.1221 2,793,984 Mshtml.dll WORKAROUNDTo work around this problem, set Windows and
buttons to Windows Classic style. STATUS
Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6 Service Pack 1.
MORE INFORMATIONTo set the appearance of windows and buttons in Windows
XP, follow these steps:
PropertiesArticle ID: 822350 - Last Review: October 9, 2011 - Revision: 2.0
| Article Translations
 |
Back to the top
