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Desktop Shortcut to the 3 1/2 Inch Disk Drive or to the CD-ROM Drive Does Not Work

Article ID: 824143 - View products that this article applies to.

SYMPTOMS

On your Windows XP desktop, when you click the shortcut to your 3 1/2 inch disk drive or to your CD-ROM drive, the shortcut does not work anymore.

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This problem may occur if you have installed Windows XP update 821557: MS03-027: An Unchecked Buffer in the Windows Shell Could Permit Your System to Be Compromised or Windows XP update 330836: Shortcuts to Mapped Drives on Windows 95 or Windows 98 May Not Work in Windows XP.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size     File name      Platform
   ----------------------------------------------------------------------
   29-Jul-2003  22:37  5.1.2600.1221      15,872  Linkinfo.dll   x86
   29-Jul-2003  22:37  6.0.2800.1253   8,242,176  Shell32.dll    x86
   23-Jul-2003  02:21  5.1.2600.1251     557,568  Xpsp2res.dll   x86
   29-Jul-2003  22:37  5.1.2600.1221      50,176  Linkinfo.dll   IA64
   29-Jul-2003  22:37  6.0.2800.1253  14,375,424  Shell32.dll    IA64
   12-May-2003  04:12  5.1.2600.1221      15,872  Wlinkinfo.dll  X86
   28-Jul-2003  19:31  6.0.2800.1253   8,242,176  Wshell32.dll   X86
   23-Jul-2003  02:21  5.1.2600.1251     557,568  Wxpsp2res.dll  X86
   23-Jul-2003  02:21  5.1.2600.1251     557,056  Xpsp2res.dll   IA64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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