Netlogon incorrectly registers SRV records in DNS for Windows XP-based clients

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Article ID: 825675 - View products that this article applies to.
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SYMPTOMS

A Microsoft Windows XP-based client may randomly register service (SRV) records in the Domain Name System (DNS) as if the computer is a new domain controller in the domain. Because of this, other computers on the network may experience connectivity problems. For example, computers may not be able to authenticate to the domain. When the other computers on the network query for a domain controller, the Windows XP-based computer is returned together with the actual domain controllers. Connectivity problems may be most prevalent when the Windows XP-based computer that has registered SRV records is shut down.

CAUSE

This problem occurs because Netlogon incorrectly registers the SRV records if the computer is shut down while Netlogon is initializing. A Windows XP-based computer is more likely to experience this issue when the following conditions are true:
  1. The computer restarts.
  2. Netlogon begins to initialize.
  3. The computer shuts down before Netlogon fully initializes.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Professional

   Date         Time   Version           Size     File name
   -----------------------------------------------------------
   04-May-2004  00:29  5.1.2600.1524     414,208  Netlogon.dll

Windows XP 64-bit editions

   Date         Time   Version            Size    File name       Platform
   -----------------------------------------------------------------------
   04-May-2004  00:31  5.1.2600.1524   1,047,040  Netlogon.dll    IA-64
   04-May-2004  00:29  5.1.2600.1524     414,208  Wnetlogon.dll   x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

This problem has been reported to occur in scenarios where package distribution systems are used to distribute small updates. In this scenario, the computer may be restarted while other core services are still initializing. The problem is not likely to occur if you manually push the power button to turn off the computer while the computer is restarting.

For additional information about how Windows XP-based computers locate domain controllers, click the following article number to view the article in the Microsoft Knowledge Base:
314861 How domain controllers are located in Windows XP

For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 825675 - Last Review: August 29, 2007 - Revision: 4.3
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1
  • Microsoft Windows XP 64-Bit Edition Version 2002
  • Microsoft Windows XP 64-Bit Edition Version 2002 SP1
  • Microsoft Windows XP 64-Bit Edition Version 2003
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB825675

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