Windows XP or Windows 2000 prompts you to change your password even after you have already changed your password

Article translations Article translations
Article ID: 831571 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you are prompted to change your password on a Microsoft Windows XP-based client computer or on a Microsoft Windows 2000-based client computer that resides on a network, and then you do so, you may be prompted to change your password again every 24 hours.

Note This 24-hour period starts at the moment when you are first prompted to change your password, not at the moment when you actually change it.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-Bit Editions
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   04-Feb-2004  01:57  5.1.2600.1339     971,776  Msgina.dll       
   29-Jan-2004  00:57  5.1.2600.1337     586,752  Xpsp2res.dll     
Windows XP, 64-Bit Editions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Feb-2004  23:52  5.1.2600.1339   1,272,320  Msgina.dll       IA-64
   04-Feb-2004  00:57  5.1.2600.1339     971,776  Wmsgina.dll      x86
   28-Jan-2004  23:57  5.1.2600.1337     586,752  Wxpsp2res.dll    x86
   28-Jan-2004  23:57  5.1.2600.1337     586,240  Xpsp2res.dll     IA-64

Windows 2000 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Windows 2000 Service Pack 3 or later.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-May-2004  19:48  5.0.2195.6922     334,608  Msgina.dll       
   05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll  

WORKAROUND

To work around this issue, log off and then log back on to your computer every time that you are incorrectly prompted to change your password.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 831571 - Last Review: December 1, 2007 - Revision: 6.7
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbhotfixserver kbwinxpsp2fix kbwin2000presp5fix kbwinxppresp2fix kbbug kbfix kbqfe KB831571

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com