"The roaming profile cannot be found" error message when you log on to your network from a Windows XP-based computer

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Article ID: 831651 - View products that this article applies to.
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SYMPTOMS

When you log on to your network from a Microsoft Windows XP-based computer, you receive an error message that is similar to the following:
The roaming profile cannot be found.
When you view the application log, you see an event that is similar to the following:


Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1521
Date: Date
Time: Time
User: User
Computer: Computer_Name
Description: Windows cannot locate the server copy of your roaming profile and is attempting to log you on with your local profile. Changes to the profile will not be copied to the server when you logoff. Possible causes of this error include network problems or insufficient security rights. If this problem persists, contact your network administrator.

DETAIL - Windows cannot find the network path. Verify that the network path is correct and the destination computer is not busy or turned off. If Windows still cannot find the network path, contact your network administrator.

For more information, see Help and Support Center at http://support.microsoft.com.

CAUSE

This problem may occur if you use NetBIOS over TCP/IP (NetBT) to connect to your network, and you have a roaming user profile.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name	Platform
   ---------------------------------------------------------------------
   14-Jan-2004  01:20  5.1.2600.1332     554,368  Netbt.sys	IA-64 
   14-Jan-2004  01:20  5.1.2600.1332     149,376  Netbt.sys	x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 831651 - Last Review: May 17, 2007 - Revision: 3.3
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbhotfixserver kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB831651

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