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Event ID 4311 appears in the system log when you reinstall a network adapter in Windows XP
Article ID: 833747 - View products that this article applies to.
When you remove a network adapter, and then Microsoft Windows detects and reinstalls the adapter, the following event appears in the system log in Event Viewer:
In this scenario, the NetBIOS transport driver works correctly, and you do not experience any network connectivity problems.
Windows incorrectly logs this event because a non-zero value is incorrectly returned when Windows detects and references the newly introduced network adapter.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have Microsoft Windows XP Service Pack 1 (SP1) installed to apply this hotfix.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Restart requirementYou must restart your computer to apply the changes after you install this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 09-Dec-2003 21:51 5.1.2600.1325 149,248 Netbt.sys
Windows XP, 64-Bit Edition
Date Time Version Size File name -------------------------------------------------------------- 09-Dec-2003 13:54 5.1.2600.1325 553,728 Netbt.sys
To work around this problem, ignore this particular event when you reinstall the network adapter.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Article ID: 833747 - Last Review: October 26, 2006 - Revision: 2.6