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Event ID 4311 appears in the system log when you reinstall a network adapter in Windows XP

Article ID: 833747 - View products that this article applies to.

SYMPTOMS

When you remove a network adapter, and then Microsoft Windows detects and reinstalls the adapter, the following event appears in the system log in Event Viewer:

Event Source: NetBT
Event Category: None
Event ID: 4311
Date: date
Time: time
Type: Error
User: N/A
Computer: computername
Description: Initialization failed because the driver device could not be created.

In this scenario, the NetBIOS transport driver works correctly, and you do not experience any network connectivity problems.

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CAUSE

Windows incorrectly logs this event because a non-zero value is incorrectly returned when Windows detects and references the newly introduced network adapter.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Windows XP Service Pack 1 (SP1) installed to apply this hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/ )

How to obtain the latest Windows XP service pack

Restart requirement

You must restart your computer to apply the changes after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit editions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Dec-2003  21:51  5.1.2600.1325     149,248  Netbt.sys

Windows XP, 64-Bit Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Dec-2003  13:54  5.1.2600.1325     553,728  Netbt.sys

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