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Stop 0x000000FE error occurs when you try to start a third-party IP telephone program in Windows XP

Article ID: 835594 - View products that this article applies to.

SYMPTOMS

When you try to start a third-party Internet Protocol (IP) telephone program, you may receive a Stop 0x000000FE error message on a blue screen.

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CAUSE

This problem occurs because, under certain race conditions, the universal serial bus (USB) audio driver may try to free an Input/Output (I/O) request packet (IRP) more than one time.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Windows XP Service Pack 1 (SP1) installed to apply this hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/ )

How to obtain the latest Windows XP service pack

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit editions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   23-Feb-2004  17:53  5.1.2600.1348      57,088  Usbaudio.sys

Windows XP, 64-Bit Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   23-Feb-2004  17:53  5.1.2600.1348     202,112  Usbaudio.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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