Article ID: 883614 - View products that this article applies to.
Expand all | Collapse all

Summary

If you try to install an update through Windows Update while either Background Intelligent Transfer Service (BITS) or the Automatic Update service is stopped, you receive the following error message:
Windows Update has encountered an error and cannot display the requested page. The necessary service "Automatic Updates" (WUAUSERV) is not started or Background Intelligent Transfer Service (BITS) is disabled. Error 0x8DDD0018

Resolution

Make sure that BITS and the Automatic Updates service are started, and start them if they are stopped. To do this, follow these steps:
  1. Click Start, click Run, type services.msc, and then click OK.
  2. In the list of services, right-click Automatic Updates, and then click Properties.
  3. In the Startup type list, click Automatic, and then click Apply.
  4. If Service status is set to Stopped, click Start, and then click OK.
  5. Right-click Background Intelligent Transfer Service, and then click Properties.
  6. In the Startup type list, click Manual, and then click Apply.
  7. If Service status is set to Stopped, click Start, and then click OK.

If either the Automatic Updates service or Background Intelligent Transfer Service does not appear in the list of services, you can manually add it to the list:
  1. If the Automatic Updates service is missing, then click Start, click Run, type the following command, and then click OK:
    %windir%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\au.inf
    If Background Intelligent Transfer Service is missing, then click Start, click Run, type the following command, and then click OK:
    %windir%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\qmgr.inf
    Note These commands are case-sensitive.
  2. If you are prompted to insert your operating system CD, type the following path in the Copy files from box, and then click OK:
    %windir%\ServicePackFiles\i386
    This location contains the most recently updated service pack files. If you cannot use this path to copy the required files from, insert your operating system CD, and then click OK.
Important After these services are added, you need to follow the previously mentioned steps to confirm that both services are started.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 883614 - Last Review: October 14, 2013 - Revision: 6.0
Applies to
  • Microsoft Windows Update
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Update
Keywords: 
kbwindowsupdate kberrmsg kbtshoot kbprb KB883614

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com