Expert Zone Support WebCast: How to use forums to answer questions about Windows XP

Session Summary

Wednesday, September 14, 2005

In this Support WebCast, Expert Zone columnist Joli Ballew explains how to successfully search for solutions and post questions in non-Microsoft discussion groups.

This is a Level100 (http://support.microsoft.com/default.aspx?scid=gp;en-us;webcastlevels&sd=gn) session presented by Joli Ballew.

Joli Ballew is a technology trainer and writer in the Dallas area. In addition to writing, she teaches computer classes at the local junior college, and works as a network administrator and Web designer for North Texas Graphics. Joli has almost 20 books available, including Degunking Windows, Degunking Your Mac and Degunking Your Mac Tiger (Paraglyph Press), Hardcore Windows XP (McGraw-Hill), and Windows XP: Do Amazing Things (Microsoft Press). Joli also writes for Microsoft's Windows XP Expert Zone, and is a bi-weekly blogger, and she has written a textbook for Microsoft's MCDST certification.

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