Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message when you try to log on to a computer that is running Windows XP SP2 by using a Remote Desktop Protocol connection: "The system could not log you on"
Article ID: 939682
On a computer that uses Remote Desktop Protocol (RDP) 6.0 as the terminal service client, you try to log on to a computer that is running Microsoft Windows XP Service Pack 2 (SP2) by using an RDP connection.
When you do this, the smart card authentication fails. Additionally, you receive the following error message:
Additionally, two events may be logged on the Windows XP SP2-based computer.
The system could not log you on. An error occurred trying to use this smart card.
You can find further details in the event log. Please report this error to the system administrator.
An event that resembles the following event may be logged in the Application log:
Event Type: Error
Event Type: Failure Audit
This problem occurs because the Windows XP SP2-based computer sends invalid data to the computer that uses RDP 6.0 as the terminal service client.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Note Apply the hotfix to the Windows XP SP2-based computer.
PrerequisitesYou must have Windows XP SP2 installed to apply this hotfix.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Registry informationTo use one of the hotfixes in this package, you do not have to make any changes to the registry.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP SP2, 32-bit versions
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates