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Contacts appear as offline when you use instant messaging with Windows Mobile 6

Article ID: 943824 - View products that this article applies to.

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SYMPTOMS

Your instant messaging contacts appear offline while you are signed in to Windows Live on Windows Mobile 6.

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RESOLUTION

Microsoft has released a hotfix for Microsoft Windows Mobile 6.0. This update includes a fix for the Windows Live for Windows Mobile Messenger application.

Note This update is intended only for use with Windows Mobile 6.0 and only for the issue described in this article.

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

Installation information

To apply this hotfix, use one of the following methods.

Method 1: Use Microsoft ActiveSync or Windows Mobile Device Center

To apply this hotfix by using ActiveSync or Windows Mobile Device Center, follow these steps:

Connect the Windows Mobile 6-based device to the computer by using ActiveSync or Windows Mobile Device Center.
On the computer, download the hotfix. The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image
Download the WLM_KB943824.exe package now.
(http://go.microsoft.com/fwlink/?LinkID=113669)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/ )
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
In the File Download - Security Warning dialog box, click Run.
After the installation starts, examine the Windows Mobile 6-based device when you are prompted.
When you receive the following message, restart the Windows Mobile 6-based device:
Windows Live (KB943824).cab was successfully installed on the device

Method 2: Download and apply this hotfix directly on the Windows Mobile 6-based device

To download and apply this hotfix directly on the Windows Mobile 6-based device, follow these steps:

On the Windows Mobile 6-based device, download this hotfix. The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image
Download the WLM_KB943824.cab package now.
(http://go.microsoft.com/fwlink/?LinkID=113668)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/ )
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
In the File Download dialog box, click Open.
To complete the installation, follow the prompts that appear on the screen.
When you receive the following message, restart the Windows Mobile 6-based device:
Windows Live (KB943824).cab was successfully installed on the device

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about how to use ActiveSync and Windows Mobile Device Center, visit the following Microsoft Web site:

http://www.microsoft.com/windowsmobile/activesync/default.mspx

(http://www.microsoft.com/windowsmobile/activesync/default.mspx)

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/LN/ )

Description of the standard terminology that is used to describe Microsoft software updates

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For more information about communicating with friends, family, and business associates, visit the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/en-us/help/default.mspx
(http://www.microsoft.com/windowsmobile/en-us/help/default.mspx)
Communicating-touch.aspx
Need help using, updating, or managing your Windows Mobile phone? Visit the following Microsoft Web site to find a collection of links guiding you straight to advice and answers to common and complex questions. http://www.microsoft.com/windowsmobile/en-us/help/more/default.mspx
(http://www.microsoft.com/windowsmobile/en-us/help/more/default.mspx)
For more help with your Windows Mobile device please see the Windows Phone Forum: http://social.microsoft.com/Forums/en-us/windowsmobilehelp/threads
(http://social.microsoft.com/Forums/en-us/windowsmobilehelp/threads)

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