After the Active Directory RMS role is decommissioned on a Windows Server 2008-based server, users cannot open documents that IRM helps protect

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Article ID: 961403 - View products that this article applies to.
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SYMPTOMS

In a network environment, you have an Active Directory (AD) Rights Management Services (RMS) server that is running Windows Server 2008. After the AD RMS role is decommissioned, users in the network cannot open documents that Information Rights Management (IRM) helps protect.

Note This issue does not occur if the AD RMS server is running on a Windows Server 2003-based computer.

CAUSE

This issue occurs because the RMS server does not specify the XML element orders when it defines XML serialization for decommissioning SOAP responses. When an RMS server is decommissioned, the server no longer responds to regular AcquireLicense requests from a client. Instead, the server responds only to AcquireContentKey requests in which the content key is returned directly to the requestor. Therefore, the application does not interpret the response correctly.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.rightsmanagementservices.pipeline.dll6.0.6001.22337274,43223-Dec-200804:31x86

For all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.rightsmanagementservices.pipeline.dll6.0.6001.22337274,43223-Dec-200804:56x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about RMS, visit the following Microsoft Web sites:
http://www.microsoft.com/windowsserver2003/technologies/rightsmgmt/default.mspx
http://technet.microsoft.com/en-us/library/cc771307.aspx
For more information about decommissioning AD RMS, visit the following Microsoft Web sites:
http://technet.microsoft.com/en-us/library/cc754967.aspx
For more information about the AcquireLicense function, visit the following Microsoft Web sites:
http://msdn.microsoft.com/en-us/library/aa964283(vs.85).aspx
For more information about the AcquireContentKey function, visit the following Microsoft Web sites:
http://msdn.microsoft.com/en-us/library/aa362763(VS.85).aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameMsil_microsoft.rightsman..ntservices.pipeline_31bf3856ad364e35_6.0.6001.22337_none_2aa881fcebf5909e.manifest
File versionNot Applicable
File size3,221
Date (UTC)23-Dec-2008
Time (UTC)04:54
PlatformNot Applicable
File namePackage_for_kb961403_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,411
Date (UTC)23-Dec-2008
Time (UTC)20:59
PlatformNot Applicable
File namePackage_for_kb961403_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)23-Dec-2008
Time (UTC)20:59
PlatformNot Applicable
File nameX86_e4df7deebe392c687e3428779af5f74a_31bf3856ad364e35_6.0.6001.22337_none_44da113c78be9efb.manifest
File versionNot Applicable
File size714
Date (UTC)23-Dec-2008
Time (UTC)20:59
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameAmd64_e4df7deebe392c687e3428779af5f74a_31bf3856ad364e35_6.0.6001.22337_none_a0f8acc0311c1031.manifest
File versionNot Applicable
File size716
Date (UTC)23-Dec-2008
Time (UTC)20:59
PlatformNot Applicable
File nameMsil_microsoft.rightsman..ntservices.pipeline_31bf3856ad364e35_6.0.6001.22337_none_2aa881fcebf5909e.manifest
File versionNot Applicable
File size3,223
Date (UTC)23-Dec-2008
Time (UTC)05:26
PlatformNot Applicable
File namePackage_for_kb961403_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,419
Date (UTC)23-Dec-2008
Time (UTC)20:59
PlatformNot Applicable
File namePackage_for_kb961403_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)23-Dec-2008
Time (UTC)20:59
PlatformNot Applicable

Properties

Article ID: 961403 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB961403

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