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The Active Directory Application Mode service may crash if the Active Directory Application Mode instance database is of a large scale on a computer that is running Windows Server 2003 SP2

Article ID: 972635 - View products that this article applies to.

SYMPTOMS

The Active Directory Application Mode service may crash on a computer that is running Windows Server 2003 Service Pack 2 (SP2) and that has a large scale Active Directory Application Mode instance database. An example of a large scale database is a database that is over 10 gigabytes (GB). This issue occurs when a Lightweight Directory Access Protocol (LDAP) query is handled.

Additionally, when the issue occurs, the following event log is added to the related Active Directory Application Mode event log:

Event Type: Warning
Event Source: ADAM <instance name> General
Event Category: Internal Processing
Event ID: 1173
Description:
Internal event: Active Directory has encountered the following exception and associated parameters.

Exception: c0000005
Parameter: 0

Additional Data
Error value: 7c82fc58
Internal ID: 0

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CAUSE

This problem occurs because the Active Directory Application Mode service manages search duplicate buffers incorrectly. This behavior causes the Active Directory Application Mode service to crash.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running Windows Server 2003 Service Pack 2 (SP2). Additionally, the computer must have Active Directory Application Mode installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.