You receive an error message when you perform a Purge Revision operation by using MCMS Site Builder

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Article ID: 834324 - View products that this article applies to.
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SYMPTOMS

When you try to perform a Purge Revision operation on your Microsoft Content Management Server (MCMS) computer by using Site Builder, you may receive the following error message:
Error: 4005 Description: The XML parser could not parse the tag it was given.
Severity: 5
Source: P:\NR\Shared\GrammarParserC\AEGrammarParser.cpp 313
Debug info: Extended error: [What='Offending SQL: {? = call PurgeRevisionsByDate(?)}; {call UpdateChangeTable };Timeout expired. '] [LCID='1024'] [SourceFile=''] [SourceFileLine='-1'] [DebugInfo='']
Extra info:
Client Source: AETree::evhAETree_OnEvent:Menu\ToolsPurgeRevisions
Recommended Action: The ODBC data source may be incorrectly configured, the database may not be running, or there may be incorrect data in the database.
Before you receive this error message, the MCMS Site Builder client tool may stop responding for a long time. Sometimes you may not receive the error message, and the MCMS Site Builder client tool may stop responding completely.

CAUSE

This error is associated with a timeout issue that occurs during the execution of the PurgeRevisionByDate stored procedure. If a Purge Revision operation has not been performed regularly, many revisions may have to be purged. If many revisions must be purged, the stored procedure may time out.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Content Management Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size   File name
   ---------------------------------------------
   31-Jan-2004  00:23  2,254  Purgerevisions.sql

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 834324 - Last Review: April 7, 2006 - Revision: 3.2
APPLIES TO
  • Microsoft Content Management Server 2001 Enterprise Edition
  • Microsoft Content Management Server 2001 Service Pack 1
  • Microsoft eMbedded Visual C++ 3.0
  • Microsoft Content Management Server 2001 Developer Edition
  • Microsoft Content Management Server 2002
  • Microsoft Content Management Server 2002 SP1
  • Microsoft Content Management Server 2002 Service Pack 1a
Keywords: 
kbqfe kbhotfixserver kbbug kbfix kbcontentmgtserv2002sp2fix kbcontentmgtserv2002presp2fix KB834324

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