We have redesigned the search interface based on your valuable feedback. It is now permanently available on the left
side of this site so that you can see the results of your search as well as
the search query you made.
The Knowledge Base has more than 250,000 articles, created by thousands of support professionals who have resolved issues for our customers. It is regularly updated, expanded, and refined to ensure that you have access to the very latest information.
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Obtaining the Best Search Results
Use more than one word and check for correct spelling Good examples:
setup requirements RAM
no sound volume mute
how much RAM is needed to run Windows 2000? (too specific; too many words; may return no results)
sound (too general; will return too many results)
Find the lingo When you're reading the search results, look for commonly used terms, and then use them in your search.
Avoid exact text Often, no results will be found when typing the exact text provided in the product's help section or from an error message. Use a few of the words instead.
Search (KB) Click the Search (KB) drop-down list and then select the Microsoft product.
For solutions containing Type the words you would expect to find in the pages that contain your answer. For more help, refer to the Obtaining the Best Search Results section.
Click the green arrow to start your search, or press ENTER.
To refine your search, click the Optionslink to reveal more options that you can set.
Using the search settings Use the search settings to specify how the search program should search for the words typed in the For solutions containing text box.
All of the words entered (default) - Shows only pages that contain all of the words typed. For example, typing "sound volume", will return results that contain both "sound" and
Any of the words entered - Shows pages that contain any of the words typed, in any order. For example typing "sound volume", will return results that contain either "sound" and
The exact phrase entered - Only shows pages that contain all of the words in the exact order typed.
Boolean (text contains AND/OR) - Customize your search further by including and excluding words or groups of words.
AND Shows pages that contain both of the words specified.
OR Shows pages that contain either of the words specified.
AND NOT Shows pages that do not contain the words specified.