Encarta 2000: Unable to install program

This article describes how to obtain an update file that corrects problems you may experience when you install the U.S. version of any of the programs that are listed at the beginning of this article.

During installation, the following error message appears even though the correct CD-ROM is in the drive:

For Windows 95, Windows 98, and Windows Millennium Edition (Me): For Windows NT, Windows 2000, and Windows XP:

The STOP 0x00000A error can occur if the following conditions are true:

• You try to start the program on a computer that is running Microsoft Windows NT 4.0 or Microsoft Windows 2000.
• The CD-ROM drive cannot correctly read the program CD-ROM.

Microsoft has released an update file that corrects problems you may experience when you install the U.S. version of any of the programs listed at the beginning of this article.

Note Do not use this patch on Encarta 2001 products. This patch is designed for Encarta 2000 products only.

If you experience problems when you install your Encarta program, download and run the Crow.exe update file, and then install the Encarta program. The following file is available for download from the Microsoft Download Center:
Release Date: Oct-29-1999

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

After you download the file:

1. Copy the Crow.exe file to a blank, formatted floppy disk.
2. Quit all programs that are running on your computer.
3. Insert the Encarta Installation and Resources CD-ROM into the CD-ROM or DVD-ROM drive.
   
   If Setup does not start automatically, double-click the My Computer icon on the desktop, and then double-click drive where drive is the drive letter of the CD-ROM or DVD-ROM drive.
4. When Setup starts, insert the floppy disk into the floppy disk drive.
5. Click Start, and then click Run.
6. In the Open box, type a:, and then click OK.
7. Double click the Crow.exe file.
8. Click OK.
9. When you receive the following message, click OK.
   This patch is provided by Microsoft Product Support Services and may not be distributed by non-Microsoft personnel.
10. Follow the instructions on the screen to install your Encarta program.

Important Do not install Microsoft Natural Language Search from the list of components (Microsoft Encarta Reference Suite 2000 and Microsoft Encarta World English Dictionary only).

If you install Natural Language Search, Microsoft Encarta World Atlas 2000, Encarta World English Dictionary, and Microsoft Research Organizer may not be installed.

If you want to install Natural Language Search, install the other components included with Encarta Reference Suite 2000 first, and then install Natural Language Search. To do this:

1. Insert the Encarta 2000 Installation and Resources CD-ROM into the CD-ROM or DVD-ROM drive.
   
   Note You may need to run the Crow.exe file before you install Natural Language Search.
2. Click Encarta Extras.
3. Click Microsoft Natural Language.
4. Follow the instructions on the screen to install Natural Language Search.

Microsoft has determined that this issue was caused by faulty disks produced at a third party manufacturing site. If you wish replacement disks, please contact the Microsoft Order Desk at 800-360-7561.

If you are still unable to install your Encarta program, you may need to troubleshoot your CD-ROM drive. For more information about how to troubleshoot your CD-ROM drive, click the following article number to view the article in the Microsoft Knowledge Base: