PPT2002: GET Request for PowerPoint Slide Loses Some Session Properties

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Article ID: 311928 - View products that this article applies to.
This article was previously published under Q311928
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SYMPTOMS

When you connect to a Web server that dynamically generates a Microsoft PowerPoint 2002 slide show, Microsoft Internet Explorer may send two GET requests for the resource. The second GET typically does not have session state information, temporary cookies, or authentication information that may have already been specified for the client.

This problem occurs most frequently with Internet Server Application Programming Interface (ISAPI), Active Server Pages (ASP), or Common Gateway Interface (CGI) programs that adjust the HTTP "Content Type" header to identify the installed program.

CAUSE

This problem occurs when you use Microsoft PowerPoint 2002 and Microsoft Internet Explorer version 5.0 or later. PowerPoint 2002 slides lose information that pertains to Internet Explorer version 5.0 or later.

When this occurs, Internet Explorer can activate the Active Document server, but when the server tries to bind to and read the data for the document, Internet Explorer re-downloads the document from the context of the server.

When the server is an out-of-process local server, the second download is treated as a new session with the Web server. This behavior is by design and is comparable to connecting with the server from two browser instances.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version   Size       File name     
   -----------------------------------------------------------
   19-DEC-2001  10:46            2,915,352  Powerpnt.msp
   19-DEC-2001  11:03            5,469,184  Powerpnt_Admin.msp
				
After the hotfix is installed, the English version of this fix will have the file attributes (or later):
   Date         Time   Version      Size       File name     
   --------------------------------------------------------
   11-DEC-2001  22:13  10.0.3604.0  5,974,344  Powerpnt.exe
				

WORKAROUND

To work around this problem, add the following information to the Hypertext Transfer Protocol (HTTP) header:
Response.AddHeader "Content-disposition", "attachment;filename=XXX.pps"
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 311928 - Last Review: October 24, 2013 - Revision: 1.5
APPLIES TO
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbbug kbfix kbofficexppresp2fix kbqfe KB311928

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