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A MED-V based Virtual Machine may periodically lose network connectivity

Article ID: 2402082 - View products that this article applies to.

SYMPTOMS

Microsoft Enterprise Desktop Virtualization (MED-V) Workspaces may periodically lose network connectivity due to one or more of the following reasons:

1.) Failure to retrieve an IP address via DHCP.

2.) DHCP Client loses current IP Address lease.

3.) Static IP address "disappears."

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CAUSE

This can occur if Symantec Endpoint Protection's Network Threat Protection Module is running inside of a virtual machine used by MED-V. This can cause the DHCP client inside the MED-V workspace's virtual machine to fail in retrieving IP address information.

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RESOLUTION

To resolve this issue, disable or uninstall the Network Threat Protection feature inside of Symantec Endpoint Protection when it is running inside a Virtual PC 2007 SP1 virtual machine.

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MORE INFORMATION

Virtual PC 2007 SP1 is not fully supported by Symantec.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

(http://go.microsoft.com/fwlink/?LinkId=151500)

for other considerations.

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