A System Center Virtual Machine Manager 2008 P2V conversion fails with errors 2910, 458 and 3142

Article ID: 2470343 - View products that this article applies to.
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SYMPTOMS

A physical to virtual (P2V) conversion in System Center Virtual Machine Manager 2008 (SCVMM) fails during 'Scan System' with error 2910. Job details show three separate errors under the Summary tab. Following this error, the Microsoft System Virtual Machine Manager P2V Agent is not successfully uninstalled. Manual uninstallation of the P2V Agent from the source system will also fail.

Scan System error:

VMM does not have appropriate permissions to access the resource on the source.contoso.com server. Ensure that Virtual Machine Manager has the appropriate rights to perform this action.
ID: 2910
Details: Access is denied (0x80070005)

Job Summary errors:

Error (2910)
VMM does not have appropriate permissions to access the resource on the source.contoso.com server. (Access is denied (0x80070005))

Recommended Action
Ensure that Virtual Machine Manager has the appropriate rights to perform this action.


Warning (458)
The Virtual Machine Manager agent could not be removed from source.contoso.com.

Recommended Action
Uninstall the Virtual Machine Manager agent using Add or Remove Programs on source.contoso.com.


Warning (3142)
Failed to fully clean up source.contoso.com.

Recommended Action
Ensure that the correct boot loader is installed and remove all files named "$scvmm." from the root directory of the boot volume on source.contoso.com, and then try the operation again.


CAUSE

This can occur if the P2V Agent is unable to properly enumerate the Microsoft Application Virtualization (App-V) cache that is presented to Windows as a local drive; usually drive Q. This drive is visible in Windows Explorer but cannot be opened. This same enumeration issue prevents the SCVMM P2V Agent from being uninstalled.


RESOLUTION

In order to remove the existing P2V Agent and perform a successful P2V of the Source machine simply uninstall the Application Virtualization Desktop Client. A restart is required. Once the drive no longer appears in Windows Explorer the P2V Agent can be manually removed and a new P2V operation performed.

How to Uninstall the App-V Client
http://technet.microsoft.com/en-us/library/cc843621.aspx

Once the P2V is complete you can reinstall the App-V client.

MORE INFORMATION

When the P2V Agent is manually uninstalled from the Source machine the error below will appear. This is another symptom to identify this issue.

Failed to fully clean up the system. Ensure that the correct boot loader is installed and remove all files named "$scvmm*.*" from the root directory of the boot volume, and then try the operation again.
An issue with many of the same error messages is described in the article below. Please review if this article does not apply to your situation.

SCVMM and SCVMM R2 P2V fails with Error 2910 (0x80070005) Access Denied
http://support.microsoft.com/default.aspx?scid=kb;EN-US;969965


Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2470343 - Last Review: December 8, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
  • Microsoft System Center Virtual Machine Manager 2008 Workgroup Edition
Keywords: 
KB2470343

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