Using Configuration Manager 2007 to change the color depth to 8 bpp does not work on Windows 7 clients

Article ID: 2499059 - View products that this article applies to.
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Summary

 
When you set the "Color Depth" to 8 bpp for a Windows 7 client using the Configuration Manager Remote Control tool, nothing changes on the client side.

This occurs because Windows 7 no longer supports 8-bit color depth. Configuration Manager 2007 calls the API IRDPSRAPISharingSession::put_ColorDepth to set color depth. In Windows 7, calling put_ColorDepth at 8 bpp would return success but 16 bpp would be applied.

More Information

You can adjust the color depth used to display a client computer desktop by using the Color Depth command from the View menu of the Configuration Manager Remote Control window. If a color depth is selected that is less than the supported color depth of the client computer, the minimum color depth supported by that client will be used instead. For example Windows 7 does not support 8 bpp color depth. If Configuration Manager Remote Control settings for 8 bpp are selected, when connected to a Windows 7 client the color depth setting will remain set to 8 bpp however the display will be 16 bpp as this is the lowest color depth supported by Windows 7.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2499059 - Last Review: January 31, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
  • Microsoft System Center Configuration Manager 2007 R3
Keywords: 
KB2499059

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