Incorrect Exchange server status may be rolled up to System Center Operations Manager when multiple domains share the same site name

Article ID: 2544759 - View products that this article applies to.
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Symptoms

Exchange servers using the same organization and AD site name but in separate domains will have their overall status merged when rolled up in Health Explorer. 
 
For example, say you have Exchange servers in Domain_A and in Domain_B and they both belong to an organization named MyOrganization and a site name MySite.  If an Exchange server in Domain_A is in a critical state, MyOrganization in Domain_A and in Domain_B will report a critical status even though Exchange servers in Domain_B are healthy.

Cause

This can occur if two separate domains contain Exchange servers with identical Organization and Active Directory Site names.

Resolution

To resolve and prevent this issue, use unique AD site names in each domain.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2544759 - Last Review: July 9, 2012 - Revision: 5.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 R2
  • Microsoft System Center 2012 Operations Manager
  • Microsoft System Center Operations Manager 2007
  • Microsoft System Center Operations Manager 2007 Service Pack 1
Keywords: 
kbtshoot KB2544759

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