Article ID: 838101 - View products that this article applies to.
When you try to play audio content or video content from an online resource, you receive one the following error messages:
0xC00D10B3: Windows Media Player cannot play this file. Connect to the Internet or insert the removable media on which the file is located, and then try to play the file again.
Windows Media Player cannot play the file. If the file is located on the Internet, connect to the Internet. If the file is located a removable storage card, insert the storage card.
Windows Media Player cannot play any items in the playlist. For additional information, right-click an item that cannot be played, and then click Error Details.
This problem occurs because Microsoft Windows Media Player automatically tries to detect whether the player is connected to a network. If Windows Media Player cannot detect a network connection, and if you try to play online content, you receive the error that is mentioned in the "Symptoms" section.
This problem will likely occur if your browser is set to Work Offline. Some firewalls may also cause problems resulting in this error.
To force the player to always assume that the player is connected to a network, follow these steps:
Following is more information about the Connect to the Internet (overrides other commands) option:
Contact us for more help
Connect with Answer Desk for expert help.