Article ID: 884841 - View products that this article applies to.
When you try to synchronize some Motion Pictures Expert Group 2 (MPEG2) or Audio Video Interleaved (AVI) video files in Microsoft Windows Media Player 10 to one of the following devices, the video file is not copied to the device:
Memory could not be allocated because no size has been set.
The remote procedure call failed.
The server threw an exception.
This issue may be caused by an incompatible or older version of the MPEG2 decoder or AVI codec that is installed on your computer.
To resolve this issue, contact your portable device vendor or decoder/codec vendor to inquire about the availability of an update that supports the conversion functionality in Windows Media Player 10.
For information about your hardware manufacturer, visit the following Web site:
Most video files must be converted to a different format before the file can be copied to a Portable Media Center, Pocket PC, Smartphone, or other video-capable device.
The following DVD decoders function correctly in Windows Media Player 10:
http://go.microsoft.com/fwlink/?LinkId=33485For more information about NVIDIA NVDVD Decoder, visit the following NVIDIA NVDVD Decoder Web site:
http://go.microsoft.com/fwlink/?LinkId=33486For more information about Intervideo WinDVD, visit the following Intervideo DVD Web site:
http://go.microsoft.com/fwlink/?linkid=19908If you are not sure which decoder is installed on your computer, install the Windows XP DVD Decoder Checkup Utility. To download the utility, visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?LinkId=34924You can use this utility to do the following:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.