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Caption text is missing from the caption bar when you play a media clip in Windows Media Player 10

Article ID: 885008 - View products that this article applies to.

SYMPTOMS

When you play a media clip in Microsoft Windows Media Player 10, the caption bar appears without the caption text. This problem occurs if the media source uses Microsoft Synchronized Accessible Media Interchange (SAMI) closed-caption captioning. The problem also occurs in other Microsoft multimedia programs, such as Microsoft Encarta Encyclopedia.

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CAUSE

This problem may occur when you play the media clip from a media source on your local computer.

Note The media source can be a CD, a hard disk, or a media file that is saved on your local computer.

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WORKAROUND

To work around this problem, first check to make sure that the media source contains captions. If captions are present, follow these steps:

Start Windows Media Player 10.
On the Play menu, point to Captions and Subtitles, and then click On if Available.
Try playing the media clip again.
If the problem still occurs, click Options on the Tools menu.
On the Security tab, click to select the Show local captions when present check box, and then click OK.