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A queue item is displayed in the Assigned queue of the last user who accepts the queue item in Microsoft Dynamics CRM 3.0Article ID: 940715 - View products that this article applies to. On This PageSYMPTOMSConsider
the following scenario in Microsoft Dynamics CRM 3.0. Two or more users are
viewing the same Public queue at the same time. If all the
users try to accept a queue item from the queue, all the
users can
accept the queue item.
The last user who
accepts
the queue item will become
the owner
of the item. However,
the queue item is not displayed in the In Progress queue of the owner. The
queue item is displayed in the Assigned queue of the owner. RESOLUTIONMicrosoft Dynamics CRM 3.0This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 3. For more information, click the following article number to view the article in the Microsoft Knowledge Base:935364
(http://support.microsoft.com/kb/935364/
)
Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM 3.0, Japanese version or Chinese versionThis problem is fixed in the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and in the Japanese version of Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:944372
(http://support.microsoft.com/kb/944372/
)
Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0 is available
MORE INFORMATIONFor more information about
software update terminology, click the following article number to view the
article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/LN/
)
Description of the standard terminology that is used to describe Microsoft software updates887283
(http://support.microsoft.com/kb/887283/
)
Microsoft Business Solutions CRM software hotfix and update package naming standards
PropertiesArticle ID: 940715 - Last Review: May 16, 2008 - Revision: 3.2
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