When you use the SoftGrid Management Console, it may crash

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Article ID: 942687 - View products that this article applies to.
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SYMPTOMS

When you try to open the Microsoft SoftGrid Management Console, or when you use the SoftGrid Management Console, you may experience one of the following symptoms:
  • The SoftGrid Management Console intermittently crashes after it is open for a minute or more.
  • The SoftGrid Management Console crashes, and then one of the following error codes appears:
    0000C800
    0000C81D
  • You see an event that resembles the following event in the Application event log:

    Event Type: Error
    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 1000
    Date: Time
    Time: Date
    User: N/A
    Computer: Computer_Name
    Description: Faulting application mmc.exe, version 5.2.3790.2617, stamp 43c70d1c, faulting module ntdll.dll, version 5.2.3790.1830, stamp 424377d2, debug? 0, fault address 0x0002fc3e.

CAUSE

This problem occurs when the pixel dimensions of icons in the content share are asymmetrical.

RESOLUTION

To resolve this problem, you must verify the dimensions of the icons in the content share. Then, you must replace the asymmetrical icons with icons that are symmetrical, or you must modify the dimensions of the asymmetrical icons. To do this, follow these steps:
  1. On the computer that stores the SoftGrid content share, start Windows Internet Explorer by using the "about:blank" Web page.
  2. Open the folder that contains the SoftGrid packages.
  3. Drag the icon from each package into the blank Web page in Internet Explorer. If the icon does not appear in the Internet Explorer window, it is asymmetrical. For example, when you right-click an asymmetrical icon, and then you click Properties, you see that the dimensions resemble the following values:
    Dimensions: 32 x 42 pixels
    Symmetrical icons have equal sides. For example, the dimensions of symmetrical icons resemble the following values:
    Dimensions: 16 x 16 pixels
    Dimensions: 32 x 32 pixels
  4. Replace the asymmetrical icon with a symmetrical icon. Or you can use a suitable utility to modify the icon to make it symmetrical.

    Note Many free utilities that you can use to modify an icon are available on the Internet.

Properties

Article ID: 942687 - Last Review: October 12, 2007 - Revision: 1.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbeventlog kbconsole kbcrashes kbexpertiseadvanced kbtshoot kbprb KB942687

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