A hotfix that enables you to track an appointment in a shared calendar in the Microsoft Dynamics CRM 4.0 client for Outlook is available

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Article ID: 953812 - View products that this article applies to.
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SYMPTOMS

You cannot track an appointment in a shared calendar in Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows XP and Windows Vista


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


To enable functionality that tracks the items in the Outlook folders, add the DelegateMailboxEnabled registry entry in the Microsoft Dynamics 4.0 client for Outlook. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
  3. Right-click MSCRMClient, point to New, and then click DWORD Value.
  4. Name this DWORD value "DelegateMailboxEnabled."
  5. Double-click DelegateMailboxEnabled.
  6. In the Value data box, type 0x00000001.
Note To disable this functionality, delete the DelegateMailboxEnabled registry entry or set the value of the DelegateMailboxEnabled registry entry to 0.

When you enable the functionality, you can track the items in the Outlook folders instead of in the default folders.

Notes
  • You must have Write access to the shared calendar, and read access to the contact, inbox, and task folders.
  • If a user has a folder that contains some appointments that do not belong to the default calendar, you will find duplicate records in the default calendar folder in Outlook.
  • The functionality also works on contacts and tasks. If you want the functionality to work with contacts, and tasks then you have to increase the read permission to also include write permission.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 953812 - Last Review: September 28, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbsurveynew kbmbsmigrate kbqfe kbfix kbexpertiseinter KB953812

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