Error message when you try to copy a file to a DFS shared folder or to a shared folder that is a mount point in Windows Vista or in Windows Server 2008: "The selected files could not be copied. There is not enough free space on the device"

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Article ID: 954037 - View products that this article applies to.
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SYMPTOMS

On a Windows Vista-based computer or on a Windows Server 2008-based computer, you use Windows Explorer to copy a file to a Distributed File System (DFS) shared folder or to a shared folder that is a mount point. However, even though the shared folder or the target volume of the mount point has sufficient disk space, the file copy operation may not be successful. Additionally, you may receive the following error message:
The selected files could not be copied. There is not enough free space on the device.
When you use Windows Explorer to check the free space for the DFS shared folder or the shared folder that is a mount point, Windows Explorer displays an amount of space that is less than what is actually available on the file server.

CAUSE

This problem occurs when the volume that contains the DFS root or the mount point shared folder has little disk space. In this situation, Windows Explorer does not calculate the free space of the DFS shared folder or the target volume of the mount point. Instead, Windows Explorer incorrectly calculates the free space of the DFS root or the volume that contains the mount point.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run one of the following operating systems:
  • Windows Vista
  • Windows Vista Service Pack 1
  • Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces hotfix 947972.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxxWindows RTM LDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32-ppdlic.xrm-msNot Applicable3,15016-Jul-200803:50Not Applicable
Shell32.dll6.0.6000.2087811,319,80816-Jul-200804:02x86
Shell32.dll6.0.6001.2222311,581,44016-Jul-200803:58x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32-ppdlic.xrm-msNot Applicable3,15016-Jul-200804:01Not Applicable
Shell32.dll6.0.6000.2087812,788,22416-Jul-200804:14x64
Shell32.dll6.0.6001.2222312,898,81616-Jul-200804:33x64
Shell32.dll6.0.6000.2087811,319,80816-Jul-200804:02x86
Shell32.dll6.0.6001.2222311,581,44016-Jul-200803:58x86

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb954037_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size19,139
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,715
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size19,020
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)16-Jul-2008
Time (UTC)18:36
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20878_none_6a88ddc52e24880e.manifest
File versionNot Applicable
File size903,353
Date (UTC)16-Jul-2008
Time (UTC)04:32
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22223_none_6ca02a952b270e97.manifest
File versionNot Applicable
File size904,299
Date (UTC)16-Jul-2008
Time (UTC)05:09
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20878_none_c6a77948e681f944.manifest
File versionNot Applicable
File size905,287
Date (UTC)16-Jul-2008
Time (UTC)04:52
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22223_none_c8bec618e3847fcd.manifest
File versionNot Applicable
File size906,231
Date (UTC)16-Jul-2008
Time (UTC)05:48
File namePackage_for_kb954037_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size19,570
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,725
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,440
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size19,453
Date (UTC)16-Jul-2008
Time (UTC)18:36
File namePackage_for_kb954037_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)16-Jul-2008
Time (UTC)18:36
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6000.20878_none_d0fc239b1ae2bb3f.manifest
File versionNot Applicable
File size896,876
Date (UTC)16-Jul-2008
Time (UTC)04:27
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22223_none_d313706b17e541c8.manifest
File versionNot Applicable
File size899,202
Date (UTC)16-Jul-2008
Time (UTC)05:04

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Known issues

After you install this update, you cannot see Distributed File System (DFS) folders in the folder view of the Insert Hyperlink dialog for an Office 2007 client application. To resolve this issue, install hotfix 970950. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
970950 Description of the 2007 Office system hotfix package (Mso.msp): June 30, 2009
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 954037 - Last Review: October 8, 2011 - Revision: 4.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB954037

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