Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Issues when you install the Terminal Server service on SBS 2008 Standard or the first server in SBS 2008 Premium
Article ID: 957712 - View products that this article applies to.
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
After you add the Terminal Server role service under the Terminal Services role on your SBS 2008 standard server or Server #1 in SBS 2008 Premium, you may get the following error after the component manager completes or when you try to change the Terminal Services licensing mode from Remote Desktop for Administration to any other mode.
Furthermore, the following links will not launch correctly and cause the SBS console to crash:
• In the Users tab: "Purchase additional client access licenses"
• In the Computers tab: "Purchase additional client access licenses"
• In the Networking, connectivity tab: "Manage Router" (several locations under properties)
• In the Shared Folders tab: "Browse any of the shares"
Installing the Terminal Server service on SBS 2008 Standard or Server #1 in SBS 2008 Premium is not supported and will not work, even though it appears to install it is not designed to work on the SBS 2008 standard server (or Server #1 in SBS 2008 Premium). This server will only allow 2 administrative connections using remote desktop for administration, no matter how the Terminal Server service or RDP listener are configured.
Other services under the Terminal Services role, such as TS Gateway, TS Web Access or TS Licensing will install and operate fine, they are fully supported.
You must remove the Terminal Server service from the SBS 2008 standard server (or Server #1 in SBS 2008 Premium) to regain proper functionality of the SBS console.
You can do so by opening Server Manager, expanding Roles, and selecting the Terminal Services role. On the right hand side pane, select Remove Role Services and uncheck the Terminal Server role, click Next and Remove to complete the wizard.
If you want to implement the Terminal Server service in order to host multiple user desktops on the same server, you can use the 2nd server provided with SBS 2008 Premium or purchase a separate server license to implement it.
For more information about the SBS 2008 family of products, please check:
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.