Hyper-V integration components may not be installed on a Windows Vista Service Pack 2 virtual machine

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Article ID: 974503 - View products that this article applies to.
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SYMPTOMS

On a Windows Server 2008-based computer, you try to install the integration components in a Hyper-V virtual machine that is running Windows Vista Service Pack 2 (SP2). In this case, the installation may fail, and you may receive the following error message:
An error has occurred: One of the update processes returned error code 1.

CAUSE

This issue occurs if the management operating system that has the Hyper-V role installed does not have Windows Server 2008 SP2 installed. If you have a virtual machine that is running Windows Vista SP2, you have to use the Vmguest.iso from Windows Server 2008 SP2 to install the integration components.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1

Install Windows Server 2008 SP2 in the management operating system.

Method 2

Copy the Vmguest.iso file that is located in the C:\Windows\System32 directory from another Windows Server 2008 system that has SP2 installed. This file must be copied to the C:\Windows\System32 directory on the management operating system.

Note To replace the Vmguest.iso file in the management operating system, you have to take ownership of the file and then modify the NTFS permissions so that you have full control permission.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Properties

Article ID: 974503 - Last Review: November 22, 2010 - Revision: 1.1
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbhyperv kbprb kbbug kbtshoot kbsurveynew kbexpertiseinter KB974503

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