OL2002: You Cannot Delete Custom Folders Created on IMAP Servers

Article ID: 281363 - View products that this article applies to.
This article was previously published under Q281363
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SYMPTOMS

When you try to delete a custom folder from an Internet Message Access Protocol (IMAP) server, the process may stop responding and you may receive the following error message:
The server responded: 'DELETE failed: Mailbox (folder name) is in use by another process'.
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CAUSE

This behavior occurs because you are currently in the folder that you are trying to delete.
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WORKAROUND

To work around this behavior, delete the custom folder. To do this:
  1. Click on a different folder than the one that you want to delete.
  2. Right-click the folder that you want to delete.
  3. Click Delete from the menu.
  4. Click Yes to confirm that you want to delete this folder.
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Properties

Article ID: 281363 - Last Review: June 4, 2001 - Revision: 1.0
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kberrmsg kbprb KB281363
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