Article ID: 281742 - View products that this article applies to.
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If you have mark one or more Internet Messaging Access Protocol (IMAP) messages for download, the messages do not download when you click the Send/Receive button.
This behavior occurs when you try to download messages from a folder other than your Inbox folder.
To resolve this behavior and download the messages that you marked for download in folders other than your IMAP server Inbox, you can either add the folders to your Send/Receive Group settings for your IMAP account, or you can manually process the headers while you are in the folder. To do this:
The default Send/Receive Group settings do the following in your IMAP account:
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