The shutdown process may stop responding in Windows Server 2008 SP2 or in Windows Vista SP2 after you enable the "Shutdown: Clear virtual memory page file" Group Policy setting

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Article ID: 2295810 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You enable the following Group Policy setting on a computer that is running Windows Server 2008 Service Pack 2 (SP2) or Windows Vista Service Pack 2 (SP2):
    Computer Configuration\Windows Settings\Security Options\Shutdown: Clear virtual memory page file
  • You try to shut down the computer.
In this scenario, the computer may stop responding.

CAUSE

This issue occurs because of a system page table entry (PTE) leak.

When the shutdown process occurs, the Windows memory manager tries to zero out all the page files in a loop. In each cycle of the loop, the memory manager uses the same memory descriptor list (MDL) variable to zero out the page files. However, the reuse of the MDL causes a system PTE leak when a storage driver calls the MmGetSystemAddressForMdlSafe macro to map the MDL to the system space. Therefore, the system stops responding after a while.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6001.227373,600,78409-Aug-201005:39Not Applicable
Ntoskrnl.exe6.0.6001.227373,548,56009-Aug-201005:39Not Applicable
Ntkrnlpa.exe6.0.6002.224613,601,79209-Aug-201005:39Not Applicable
Ntoskrnl.exe6.0.6002.224613,550,60809-Aug-201005:39Not Applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.227374,675,98409-Aug-201005:34x64
Ntoskrnl.exe6.0.6002.224614,688,25609-Aug-201005:34x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6001.227379,486,72009-Aug-201005:27IA-64
Ntoskrnl.exe6.0.6002.224619,464,70409-Aug-201005:27IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
320423 Windows shuts down slowly when it is set to clear the virtual memory pagefile on shutdown
For more information about the MmGetSystemAddressForMdlSafe macro, visit the following Microsoft website:
General information about the "MmGetSystemAddressForMdlSafe" macro
For more information about how to use a MDL, visit the following Microsoft website:
How to use a MDL
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File namePackage_1_for_kb2295810~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,782
Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File namePackage_2_for_kb2295810~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,949
Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File namePackage_3_for_kb2295810~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,787
Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File namePackage_4_for_kb2295810~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,787
Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File namePackage_5_for_kb2295810~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,437
Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File namePackage_6_for_kb2295810~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size2,276
Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File namePackage_7_for_kb2295810~31bf3856ad364e35~x86~~6.0.1.0.mum
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File size2,276
Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File namePackage_for_kb2295810_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,373
Date (UTC)09-Aug-2010
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PlatformNot applicable
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File versionNot applicable
File size1,427
Date (UTC)09-Aug-2010
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PlatformNot applicable
File namePackage_for_kb2295810_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
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Date (UTC)09-Aug-2010
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PlatformNot applicable
File namePackage_for_kb2295810_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,709
Date (UTC)09-Aug-2010
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PlatformNot applicable
File namePackage_for_kb2295810_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
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File size1,431
Date (UTC)09-Aug-2010
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PlatformNot applicable
File namePackage_for_kb2295810_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
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File size1,700
Date (UTC)09-Aug-2010
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PlatformNot applicable
File namePackage_for_kb2295810_server~31bf3856ad364e35~x86~~6.0.1.0.mum
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File size1,721
Date (UTC)09-Aug-2010
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PlatformNot applicable
File namePackage_for_kb2295810_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
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File size1,428
Date (UTC)09-Aug-2010
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PlatformNot applicable
File namePackage_for_kb2295810_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,436
Date (UTC)09-Aug-2010
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File nameX86_38e2f2da8aa33cc33abe0a01d26cfc59_31bf3856ad364e35_6.0.6001.22737_none_7f5ec47f3322adee.manifest
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File size697
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File nameX86_66130607bd3d8c64dceaad12b81d6e55_31bf3856ad364e35_6.0.6002.22461_none_5e4f1c00788a3b28.manifest
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File size697
Date (UTC)09-Aug-2010
Time (UTC)05:49
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File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22737_none_6ca09c11cd52a650.manifest
File versionNot applicable
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Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22461_none_6e609c79ca96b73d.manifest
File versionNot applicable
File size18,682
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Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_0765d1a09d47d9a2d096629576e5c518_31bf3856ad364e35_6.0.6002.22461_none_3f924ad7ecb2f5d5.manifest
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File size701
Date (UTC)09-Aug-2010
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PlatformNot applicable
File nameAmd64_85fe120ffa4efc7e82f7828b7f47bcd2_31bf3856ad364e35_6.0.6001.22737_none_3e36d5d6904c23b1.manifest
File versionNot applicable
File size701
Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22737_none_c8bf379585b01786.manifest
File versionNot applicable
File size17,282
Date (UTC)09-Aug-2010
Time (UTC)05:49
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22461_none_ca7f37fd82f42873.manifest
File versionNot applicable
File size17,282
Date (UTC)09-Aug-2010
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File namePackage_for_kb2295810_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
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Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
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Properties

Article ID: 2295810 - Last Review: October 8, 2010 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 for Itanium-Based Systems
    • Windows Server 2008 Foundation
    • Windows Server 2008 Standard without Hyper-V
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Standard
    • Windows Web Server 2008
  • Windows Vista Service Pack 2, when used with:
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Starter
    • Windows Vista Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2295810

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