You cannot start a RemoteAPP program that is hosted on a Windows XP SP3 virtual machine through Terminal Services Web Access or Remote Desktop Web Access in Windows Server 2008 R2, in Windows 7 or in Windows Vista

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Article ID: 2388381 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You publish a RemoteApp program through Terminal Services Web Access (TS Web Access) or through Remote Desktop Web Access (RD Web Access).
  • The RemoteApp program is hosted on a Windows XP Service Pack 3 (SP3) virtual machine.
  • You start the RemoteApp program through TS Web Access or through RD Web Access from a computer that is running Windows Server 2008 R2, Windows 7 or Windows Vista. And, this computer installs Remote Desktop Connection 7.0.
In this scenario, the RemoteApp connection does not start. If you click the Details button, the full remote desktop of the virtual machine is displayed.

Cause

The issue occurs because the RemoteApp session is initiated incorrectly when the session is started by the web interface.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows 7
  • Windows Server 2008 R2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mstsc.exe6.1.7600.207871,034,24010-Dec-201012:16x86
Mstsc.exe6.1.7600.207871,034,24010-Dec-201013:22x86
Aaclient.dll6.1.7600.20787131,58410-Dec-201014:42x86
Mstscax.dll6.1.7600.207872,703,36010-Dec-201014:42x86
Tsgqec.dll6.1.7600.2078736,86410-Dec-201014:42x86
Aaclient.dll6.1.7600.20787131,58410-Dec-201016:51x86
Mstscax.dll6.1.7600.207872,703,36010-Dec-201016:51x86
Tsgqec.dll6.1.7600.2078736,86410-Dec-201016:51x86
For all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mstsc.exe6.1.7600.207871,098,24010-Dec-201010:52x64
Mstsc.exe6.1.7600.207871,098,24010-Dec-201010:53x64
Aaclient.dll6.1.7600.20787158,72010-Dec-201016:44x64
Mstscax.dll6.1.7600.207873,152,89610-Dec-201016:44x64
Tsgqec.dll6.1.7600.2078744,03210-Dec-201016:44x64
Aaclient.dll6.1.7600.20787158,72010-Dec-201017:15x64
Mstscax.dll6.1.7600.207873,152,89610-Dec-201017:15x64
Tsgqec.dll6.1.7600.2078744,03210-Dec-201017:15x64
Mstsc.exe6.1.7600.207871,034,24010-Dec-201012:16x86
Mstsc.exe6.1.7600.207871,034,24010-Dec-201013:22x86
Aaclient.dll6.1.7600.20787131,58410-Dec-201014:42x86
Mstscax.dll6.1.7600.207872,703,36010-Dec-201014:42x86
Tsgqec.dll6.1.7600.2078736,86410-Dec-201014:42x86
Aaclient.dll6.1.7600.20787131,58410-Dec-201016:51x86
Mstscax.dll6.1.7600.207872,703,36010-Dec-201016:51x86
Tsgqec.dll6.1.7600.2078736,86410-Dec-201016:51x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mstsc.exe6.1.7600.207871,034,24021-Aug-201006:51x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Aaclient.dll6.1.7600.20787131,58421-Aug-201006:51x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.207872,703,36021-Aug-201006:52x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2078736,86421-Aug-201006:52x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mstsc.exe6.1.7600.207871,098,24024-Aug-201000:54x64
Mstsc.mofNot applicable1,19922-Jul-200923:22Not applicable
Aaclient.dll6.1.7600.20787158,72024-Aug-201000:55x64
Aaclient.mofNot applicable1,26122-Jul-200923:18Not applicable
Mstscax.dll6.1.7600.207873,152,89624-Aug-201000:55x64
Mstscax.mofNot applicable2,05422-Jul-200923:20Not applicable
Tsgqec.dll6.1.7600.2078744,03224-Aug-201000:55x64
Mstsc.exe6.1.7600.207871,034,24021-Aug-201006:51x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Aaclient.dll6.1.7600.20787131,58421-Aug-201006:51x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.207872,703,36021-Aug-201006:52x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2078736,86421-Aug-201006:52x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mstsc.exe6.1.7600.207871,660,92821-Aug-201006:22IA-64
Mstsc.mofNot applicable1,19922-Jul-200923:47Not applicable
Aaclient.dll6.1.7600.20787339,96821-Aug-201006:23IA-64
Aaclient.mofNot applicable1,26122-Jul-200923:44Not applicable
Mstscax.dll6.1.7600.207876,087,16821-Aug-201006:27IA-64
Mstscax.mofNot applicable2,05422-Jul-200923:46Not applicable
Tsgqec.dll6.1.7600.2078797,79221-Aug-201006:30IA-64
Mstsc.exe6.1.7600.207871,034,24021-Aug-201006:51x86
Mstsc.mofNot applicable1,19922-Jul-200923:03Not applicable
Aaclient.dll6.1.7600.20787131,58421-Aug-201006:51x86
Aaclient.mofNot applicable1,26122-Jul-200922:58Not applicable
Mstscax.dll6.1.7600.207872,703,36021-Aug-201006:52x86
Mstscax.mofNot applicable2,05422-Jul-200923:02Not applicable
Tsgqec.dll6.1.7600.2078736,86421-Aug-201006:52x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about RD Web Access, visit the following Microsoft website:
General information about Remote Desktop Web Access
For more information about RemoteApp for Hyper-V, visit the following website:
General information about RemoteApp for Hyper-V

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista

Additional files for all supported x86-based versions of Windows Vista
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size1,424
Date (UTC)10-Dec-2010
Time (UTC)21:52
PlatformNot Applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_7.0.6001.22809_none_3fdf7689c513a8b7.manifest
File versionNot Applicable
File size18,313
Date (UTC)10-Dec-2010
Time (UTC)14:53
PlatformNot Applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_7.0.6002.22545_none_4196a799c25e0843.manifest
File versionNot Applicable
File size18,313
Date (UTC)10-Dec-2010
Time (UTC)17:08
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.0.6001.22809_none_21f130b169a44f36.manifest
File versionNot Applicable
File size124,053
Date (UTC)10-Dec-2010
Time (UTC)14:57
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.0.6002.22545_none_23a861c166eeaec2.manifest
File versionNot Applicable
File size124,053
Date (UTC)10-Dec-2010
Time (UTC)17:11
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_7.0.6001.22809_none_9bfe120d7d7119ed.manifest
File versionNot Applicable
File size18,353
Date (UTC)10-Dec-2010
Time (UTC)16:57
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_7.0.6002.22545_none_9db5431d7abb7979.manifest
File versionNot Applicable
File size18,353
Date (UTC)10-Dec-2010
Time (UTC)17:29
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.0.6001.22809_none_7e0fcc352201c06c.manifest
File versionNot Applicable
File size124,113
Date (UTC)10-Dec-2010
Time (UTC)17:01
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.0.6002.22545_none_7fc6fd451f4c1ff8.manifest
File versionNot Applicable
File size124,113
Date (UTC)10-Dec-2010
Time (UTC)17:32
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,432
Date (UTC)10-Dec-2010
Time (UTC)21:52
PlatformNot Applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_7.0.6001.22809_none_3fdf7689c513a8b7.manifest
File versionNot Applicable
File size18,313
Date (UTC)10-Dec-2010
Time (UTC)14:53
PlatformNot Applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_7.0.6002.22545_none_4196a799c25e0843.manifest
File versionNot Applicable
File size18,313
Date (UTC)10-Dec-2010
Time (UTC)17:08
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.0.6001.22809_none_21f130b169a44f36.manifest
File versionNot Applicable
File size124,053
Date (UTC)10-Dec-2010
Time (UTC)14:57
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.0.6002.22545_none_23a861c166eeaec2.manifest
File versionNot Applicable
File size124,053
Date (UTC)10-Dec-2010
Time (UTC)17:11
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,656
Date (UTC)24-Aug-2010
Time (UTC)19:36
PlatformNot applicable
File nameX86_1c091118cfd1b293a4570ca062c03267_31bf3856ad364e35_6.1.7600.20787_none_d2d0d8d01f348aa3.manifest
File versionNot applicable
File size1,093
Date (UTC)24-Aug-2010
Time (UTC)19:36
PlatformNot applicable
File nameX86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20787_none_4e3e46c99b86ef5c.manifest
File versionNot applicable
File size20,880
Date (UTC)21-Aug-2010
Time (UTC)07:24
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20787_none_305000f1401795db.manifest
File versionNot applicable
File size131,498
Date (UTC)21-Aug-2010
Time (UTC)07:25
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_bc5f1f19146ddbf3113b2237bb1a9889_31bf3856ad364e35_6.1.7600.20787_none_6d15a701580c93d1.manifest
File versionNot applicable
File size1,838
Date (UTC)24-Aug-2010
Time (UTC)19:36
PlatformNot applicable
File nameAmd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20787_none_aa5ce24d53e46092.manifest
File versionNot applicable
File size20,886
Date (UTC)24-Aug-2010
Time (UTC)01:50
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20787_none_8c6e9c74f8750711.manifest
File versionNot applicable
File size131,504
Date (UTC)24-Aug-2010
Time (UTC)01:51
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,666
Date (UTC)24-Aug-2010
Time (UTC)19:36
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20787_none_b4b18c9f8845228d.manifest
File versionNot applicable
File size13,023
Date (UTC)21-Aug-2010
Time (UTC)07:15
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20787_none_305000f1401795db.manifest
File versionNot applicable
File size131,498
Date (UTC)21-Aug-2010
Time (UTC)07:25
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_5b3e13b9da28b2a97c9d4256dc5dfc11_31bf3856ad364e35_6.1.7600.20787_none_1ffadcda6eef1633.manifest
File versionNot applicable
File size1,835
Date (UTC)24-Aug-2010
Time (UTC)19:36
PlatformNot applicable
File nameIa64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20787_none_4e3feabf9b84f858.manifest
File versionNot applicable
File size20,883
Date (UTC)21-Aug-2010
Time (UTC)08:16
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20787_none_3051a4e740159ed7.manifest
File versionNot applicable
File size131,501
Date (UTC)21-Aug-2010
Time (UTC)08:16
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,469
Date (UTC)24-Aug-2010
Time (UTC)19:36
PlatformNot applicable
File nameWow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20787_none_b4b18c9f8845228d.manifest
File versionNot applicable
File size13,023
Date (UTC)21-Aug-2010
Time (UTC)07:15
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20787_none_305000f1401795db.manifest
File versionNot applicable
File size131,498
Date (UTC)21-Aug-2010
Time (UTC)07:25
PlatformNot applicable

Properties

Article ID: 2388381 - Last Review: June 21, 2014 - Revision: 5.0
Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2388381

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