You are unable to make remote desktop connection with the error message: "Remote Desktop Connection could not find the destination computer"

Article ID: 2469649 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:

1. You install the "Remote Desktop Session Host" role service on a computer that is running Windows Server 2008 R2.
2. You configure the "Remote Desktop Services" or "Terminal Services" to work with a Remote desktop connection broker.
3. You make a remote desktop connection to the computer.

In this scenario, you are unable to make the remote desktop connection and receive the following error message:

Remote Desktop Connection could not find the destination computer. This can happen if the computer name is incorrect or the computer is not yet registered with Session Broker. Try connecting again, or contact your network administrator.

CAUSE

The "Virtual machine redirection" option is selected on the computer by mistake.

RESOLUTION

To fix the issue, select a correct option between the computer and the Remote Desktop connection broker. For instance, you select the option "No farm membership or redirection" if the computer neither is a farm member nor provdes virtual machine redirection.

MORE INFORMATION

The "Virtual machine redirection" is used for remote desktop virtualization. This option is used to provide redirection for virtual machines used in RemoteApp and Desktop Connection.

Here are the steps to change this option:

1. Open the "Remote Desktop Session Host Configuration" menu. This menu locates under "Administrative Tools\Remote Desktop Services" menu.
2. Double click the option under the "RD Connection Broker" item.
3. Click the "Change Settings..." button on the "RD Connection Broker" tab.
4. Choose a proper setting based on your configuration.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2469649 - Last Review: January 5, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
KB2469649

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