You may get an error "Verify that the Source Server Name Is Correct" while trying to install SBS into an existing domain

Article ID: 2506841 - View products that this article applies to.
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Symptoms

 

When migrating to Small Business Server 2011 Administrators may receive the following error message. 

 

Cannot find the Source Server

Verify that the Source Server name is correct, and then try again.

 

 

Cause

 

The problem is usually due a timing issue. The network card is provisioned with DNS servers right before a ping of the source server name is attempted, in some cases, the network card is not yet ready to handle this, when that is the case, an exception will happen and the error will be displayed.

Resolution

 

The first thing you should do is acknowledge the error by pressing OK and then, wait at least 30 seconds, before clicking Next again to proceed.  If you receive the same error a second time then it is most likely NOT the issue described in this article, and further troubleshooting would be required to understand why the new server is failing to ping the source server.

To confirm you are experiencing this issue you can check the setup logs by doing the following steps:  

 

  1. Select <Shift + F10> to open a command prompt
  2. Navigate to the C:\Program files\Windows Small Business Server\Logs\ and open the SBSSetup.log using notepad.exe

 

Setup: Pinging old server name.

Setup: InvalidOperationException while pinging: System.Net.NetworkInformation.PingException: An exception occurred during a Ping request. ---> System.Net.Sockets.SocketException: The requested name is valid, but no data of the requested type was found

   at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)

   at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)

   at System.Net.NetworkInformation.Ping.Send(String hostNameOrAddress, Int32 timeout, Byte[] buffer, PingOptions options)

   --- End of inner exception stack trace ---

   at System.Net.NetworkInformation.Ping.Send(String hostNameOrAddress, Int32 timeout, Byte[] buffer, PingOptions options)

   at System.Net.NetworkInformation.Ping.Send(String hostNameOrAddress)

   at Microsoft.WindowsServerSolutions.Setup.SBSSetup.MigrationInformationPagePresenter.ValidateServerName(Boolean runCostlyValidation)

 

If you are not seeing this exception and still getting the same error, check the following:

To verify there are no name resolution problems with the network:

  1. Select <Shift + F10> to open a command prompt
  2. Ping the Source Server  Netbios Name   (i.e. SBS2003)
  3. Ping the Source Server Internal FQDN    (i.e. SBS2003.R2.local)

 

Note:  This error will also occur if there is a misspelling of the Source Server name or Internal Domain name.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2506841 - Last Review: March 4, 2011 - Revision: 1.0
APPLIES TO
  • Windows Small Business Server 2011 Standard
  • Windows Small Business Server 2011 Premium Add-On
Keywords: 
KB2506841

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