UxSms service may terminate unexpectedly while running Citrix XenApp and the Windows Server "User Desktop Experience" feature enabled.

Article ID: 2509372 - View products that this article applies to.
Expand all | Collapse all

SUMMARY

Systems running Windows Server 2008 R2 products and Citrix XenApp 6.0 can experience unexpected termination of the UxSms service during user session logoff. UxSms is a component of the "User Desktop Experience" server feature required by XenApp.

MORE INFORMATION

Under certain conditions, it is possible that an invalid memory reference can occur in the UxSms service during a user logoff. This memory reference will eventually lead to termination of the service. The only known method of recovery is to restart the operating system.

This issue is known by Microsoft and currently there is no fix or work around available. Should you require further assistance with this this issue it is advised that you contact Microsoft referencing this article at 1-800-MICROSOFT.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2509372 - Last Review: February 25, 2011 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Datacenter without Hyper-V
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Enterprise without Hyper-V
  • Windows Server 2008 R2 for Embedded Systems
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Service Pack 1
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Standard without Hyper-V
Keywords: 
KB2509372

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com