Windows CE Services Version 2.2 Readme.txt File (2 of 2)

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SUMMARY

This article contains a copy of the information in the Readme.txt file included on the Windows CE version 2.2 CD-ROM (part 2 of 2).

MORE INFORMATION

 - Deleting messages from your Inbox on your desktop computer or device
while you are synchronizing can sometimes cause messages to become
"stuck" in your Deleted Items folder. If your synchronization status
reports one or more items out of date despite repeated efforts to
synchronize, follow these steps to correct the problem:


1.   On the device, move the items from the Deleted Items folder to the
Inbox folder.
2.   On the device, create a new folder.
3.   On the device, move the items that you undeleted in Step 1 from the
Inbox folder to the new folder.
4.   Synchronize the device with the desktop PC.
________________________________________________________________
3.5 NOTE TAKER

 - Removing a storage card with a note open can cause data loss. Do not
remove a storage card when a note stored on this card is currently open.

 - The Note Taker application main window list view does not refresh
automatically when adding and/or removing notes using the Mobile Devices
folder on the desktop. To refresh your file list, switch to a different
application on the Palm-size PC and back to Note Taker.

 - To distinguish between a template saved on a storage card and one
saved in storage (main) memory, look for an asterisk at the end of the
template's name. Any template with an asterisk at the end of the name is
saved on a storage card.
________________________________________________________________
3.6 VOICE RECORDER

 - The Desktop Mobile Voice CODEC does not convert to PCM format if the
voice recording is less than two seconds in duration. For example, if you
have a voice recording that you wish to send to someone who does not have
the Mobile Voice CODEC installed on their desktop machine, make sure that
the recording is more than 2 seconds in duration before converting it to
PCM.

 - The Voice Recorder application main window list view does not refresh
automatically when adding and/or removing notes using the Mobile Devices
folder on the desktop. To refresh your file list, switch to a different
application on the Palm-size PC and back to Voice Recorder.

 - Running processor-intensive applications may interfere with recording.
This includes functionality such as a modem, such that on most devices,
you will not be able to record while using the modem.
________________________________________________________________
4.0    MICROSOFT WINDOWS CE SERVICES VERSION 2.2 CONTENTS

4.1   SYSTEMS REQUIREMENTS FOR WINDOWS CE SERVICES 2.2
4.2   WINDOWS CE SERVICES 2.2 FEATURES
4.3    INSTALLING WINDOWS CE SERVICES
4.4   WINDOWS CE SERVICES SETUP ERRORS
4.5   OPTIONAL COMPONENTS
4.6   BACKUP/RESTORE
4.7   SYNCHRONIZATION
4.8   INTERNET EXPLORER 4.0 ISSUES
4.9   INTERNATIONAL COMPATIBILITY ISSUES
4.10   CONNECTION
4.11   WINDOWS NT ISSUES AND TROUBLESHOOTING
4.12   CREATING DISKS
4.13   DISK INSTALLATION
4.14   REMOVING OR REINSTALLING SCHEDULE+ OR MICROSOFT EXCHANGE UPDATE
________________________________________________________________
4.1 SYSTEM REQUIREMENTS FOR WINDOWS CE SERVICES 2.2

World Wide English and Western European Versions for H/PC Devices

Minimum Desktop Computer Requirements:
 - Microsoft Windows NT Workstation 4.0 Service Pack 3 or Windows 95/98
 - Desktop computer with a Pentium processor for Windows NT
 - Desktop computer with a 486/66 DX or higher processor (Pentium P90
recommended) for Windows 95/98
 - 16 MB of memory for Windows 95/98 (more memory will give improved
performance) or Windows NT Workstation 4.0 (32 MB recommended for Windows
NT)
 - Hard disk drive with 10 to 50 MB of available hard disk space (actual
requirements will vary based on selection of features and user's current
system configuration)
 - Available 9- or 25-pin communications port (adapter required for 25-
pin communication port)
 - One CD-ROM drive
 - VGA or higher resolution graphics card (Super VGA 256-color
recommended)
 - Keyboard
 - Microsoft Mouse or compatible pointing device

Options for either Windows NT Workstation 4.0 or Windows 95/98:
 - Audio card/speakers for sound
 - Microsoft Office 97 or Microsoft Office 95
 - Serial or built-in infrared adapter for synchronization (infrared
available only in Windows 95/98)
 - Modem for remote synchronization
 - Ethernet LAN connection for remote synchronization

World Wide English and Western European Versions for Palm-size PC Devices

Minimum Desktop Computer Requirements:
 - Microsoft Windows NT Workstation 4.0 Service Pack 3 or Windows 95/98
 - Desktop computer with a Pentium processor for Windows NT
 - Desktop computer with a 486/66DX or higher processor (Pentium P90
recommended) for Windows 95/98
 - 16 MB of memory for Windows 95/98 (more memory will give improved
performance) or Windows NT Workstation 4.0 (32 MB recommended for Windows
NT)
 - Hard disk drive with 10 to 50 MB of available hard disk space (actual
requirements will vary based on selection of features and user's current
system configuration)
 - Available 9- or 25-pin communications port (adapter required for 25-
pin communication port)
 - One CD-ROM drive
 - VGA or higher resolution graphics card (Super VGA 256-color
recommended)
 - Keyboard
 - Microsoft Mouse or compatible pointing device

Options for either Windows NT Workstation 4.0 or Windows 95/98:
 - Audio card/speakers for sound
 - Microsoft Office 97 or Microsoft Office 95
 - Serial or built-in infrared adapter for synchronization (infrared
available only in Windows 95/98)
 - Modem for remote synchronization
 - Ethernet LAN connection for remote synchronization

Requirements for Mobile Channels Support
 - Microsoft Internet Explorer 4.0 (included on CD), which requires 40 MB
- 70 MB of hard disk space and a minimum 486/66 processor
 - Service Pack 3 (or higher) required for Windows NT systems (included
on CD)

Japanese Version for H/PC Devices

Minimum Desktop Computer Requirements:
 - Japanese version of Microsoft Windows NT Workstation 4.0 Service Pack
3 or Windows 95/98
 - Desktop computer with a Pentium processor for Windows NT
 - Desktop computer with a 486/66DX or higher processor (Pentium P90
recommended) for Windows 95/98
 - 16 MB of memory for Windows 95/98 (more memory will give improved
performance) or Windows NT Workstation 4.0 (32 MB recommended for Windows
NT)
 - Hard disk drive with 10 to 50 MB of available hard disk space (actual
requirements will vary based on selection of features and user's current
system configuration)
 - Available 9- or 25-pin communications port (adapter required for 25-
pin communication port)
 - One CD-ROM drive
 - VGA or higher resolution graphics card (Super VGA 256-color
recommended)
 - Keyboard
 - Microsoft Mouse or compatible pointing device

Options for either Windows NT Workstation 4.0 or Windows 95/98:
 - Audio card/speakers for sound
 - Microsoft Office 97 or Microsoft Office 95
 - Serial or built-in infrared adapter for synchronization (infrared
available only in Windows 95/98)
 - Modem for remote synchronization
 - Ethernet LAN connection for remote synchronization
_______________________________________________________________
4.2 WINDOWS CE SERVICES 2.2 FEATURES

 - Filtering of e-mail attachments to restrict the size of files that
synchronize with your Windows CE-based device
 - Compatible with:
 - Microsoft Windows 95/98
 - Microsoft Windows NT Workstation 4.0 Service Pack 3 and Microsoft
Windows NT Workstation 5.0 Beta 2
 - Microsoft Schedule+ 7.0a, Microsoft Outlook 97/98
 - Microsoft Internet Explorer 5.0 Beta 1
 - Simplified installation for Microsoft Windows NT Workstation 4.0
Service Pack 3
 - Selection of synchronization services during partnership setup between
your Windows-based PC and Windows CE-based Handheld PC or Palm-size PC
 - Support for Pocket Outlook data on PC Cards or compact flash cards
 - Display control of ActiveSync progress information and errors during
synchronization.
 - Synchronization of embedded bitmap images in the Notes field of
Outlook's Calendar, Contacts, and Tasks modules with their counterparts
in Pocket Outlook
 - Faster synchronization with Microsoft Outlook 98, and other
improvements
 - Conformance of synchronization service default settings to the
capabilities of your Windows CE-based device
 - Help files for Windows CE 2.0- and Windows CE 2.11-based devices
 - Enhanced synchronization troubleshooter and error messages
 - Synchronization for Pocket Access databases
_______________________________________________________________
4.3 INSTALLING WINDOWS CE SERVICES

To begin installation, insert the CD-ROM into your CD-ROM drive.  The
Setup program will automatically be run from the CD-ROM. If it does not
start automatically, click Start, click Run, and type d:\Setup, where d:
is the drive letter of your CD-ROM drive.

After starting Setup, the Microsoft Windows CE Services Setup window is
displayed if you already have Schedule+ 7.0a or Outlook installed on your
desktop computer.  Click Next to proceed with Setup.  If you do not have
Schedule+ 7.0a or Outlook installed on your system, the Microsoft Windows
CE Services CD-ROM main Setup window is displayed.

On Windows 95 systems, the main Setup window will provide you with four
buttons on the right side of the screen, labeled:

1.   Install Microsoft Exchange Update for Windows 95
2.   Install Microsoft Schedule+ 7.0a
3.   Install Microsoft Windows CE Services
4.   Optional Components

On Windows NT and Windows 98 systems, the main Setup window will provide
you with three buttons on the right side of the screen, labeled:

1.   Install Microsoft Schedule+ 7.0a
2.   Install Microsoft Windows CE Services
3.   Optional Components

Click each of these buttons in this order unless you do not need to
install a component. If your desktop computer does not need a component,
the message "Already installed or not required" is displayed below that
component. Follow the instructions to complete the installation of each
component.

NOTE: During setup, you may be asked to restart your desktop computer.
After your computer finishes restarting, reinsert the CD-ROM and continue
with the remaining Setup components.
_______________________________________________________________
4.4 WINDOWS CE SERVICES SETUP ERRORS

 - If you encounter any errors during Windows CE Services Setup, Windows
CE Services Help can assist you in finding the solution to the problem.
To use Windows CE Services Help, open the Mobile Devices folder by double-
clicking the My Computer icon on your desktop and then double-clicking
the Mobile Devices icon.  From the Mobile Devices window, click
Communications Troubleshooter on the Help menu.  You can also access Help
by clicking Start, Programs, Windows CE Services, and then Help.  The
Communications Troubleshooter Help topic provides assistance for most
commonly encountered setup and connection problems.  The General Tips
section at the bottom of this topic provides additional assistance for
less frequent problems.

 - If you cannot start Windows CE Services, reinstall Windows CE Services
by  following the steps in the "Installing Windows CE Services" section
of this file.

 - When replacing Mapi32 during Windows CE Services setup, you may be
warned that the currently installed Mapi32.dll will be replaced with an
earlier version. If you see this message, keep the newer version of
Mapi32.dll.

If you do not have the newer version of Mapi32.dll, you may have
difficulty using Schedule+ for group scheduling. If you are having
problems with group scheduling and if you did not keep the newer version
of Mapi32.dll during setup, you need to reinstall the Microsoft Exchange
Update. Instructions for doing so can be found in the "Removing or
Reinstalling Schedule+ or Microsoft Exchange Update" section of this
file.

NOTE: Reinstalling the Microsoft Exchange Update may lead to the
"Reg32.cfg" problem described in the "Synchronization" section. If it
does, reinstall Schedule+ 7.0a after reinstalling the Microsoft Exchange
Update to fix the problem.
_______________________________________________________________
4.5 OPTIONAL COMPONENTS

 - The Optional Components directory on your installation CD contains
several additional components that may be of interest to you.  For
example, the Windows 95 Dial-Up Networking Upgrade can be installed if
you need to support direct modem connections to your desktop computer
from your mobile device.  The Windows 95 Infrared Support directory
contains software to support infrared connectivity on your desktop
computer.  Consult the Readme or Release Note information in each
Optional Component directory for details on the features and issues of
each component.

 - Microsoft Windows 95 Infrared Support Software
If you install Windows CE Services via a network connection to a shared
CD-ROM drive and then install the Windows 95 Infrared Support software
contained in Optional Components, Setup will alert you that the file
Infrared.inf could not be opened. The workaround is to copy the Microsoft
Windows 95 Infrared Support Software directory to your hard drive and
install it from there.  NOTE: Infrared support for Windows NT is not
available.

 - Microsoft Windows 95 Dial-Up Networking Upgrade 1.2
You may need to install the Dial-Up Networking Upgrade 1.2 if you are a
Windows 95 user and want to establish an outbound dial-up networking
connection (such as a connection to your Internet service provider or
corporate network) while device connections are enabled on your computer,
or if you want to use a modem connected to your desktop computer for
remote device connections.  Read the Readme file in the directory for
more information on the features and issues of this upgrade.

You should read the Dial-Up Networking 1.2 Release Notes.doc and About
PPTP and Dial-Up Networking 1.2.doc files in the \Windows directory after
installing the dial-up networking software. Certain software may need to
be reinstalled after upgrading dial-up networking, and these documents
describe the issues in greater detail.

If you install the Dial-Up Networking 1.2 Upgrade and lose network
connectivity, perform the following steps to correct the problem:

1.   In Network Control Panel, double-click TCP/IP -> Dial-Up Adapter.
2.   Click the Bindings tab.
3.   Select Client for Microsoft Networks.
4.   Click OK to all dialog boxes.

 - Microsoft Internet Explorer 4.0 (Palm-size PC only)
The Mobile Channels feature on your Palm-size PC requires Internet
Explorer 4.0 or later with Active Desktop to perform Channel
synchronization with your desktop system.  If you do not already have
Internet Explorer 4.0 installed on your system, you should install it by
running Ie4setup.exe from the Optional Components directory on your
Windows CE Services CD before enabling Mobile Channel Synchronization.
See the "Internet Explorer 4.0 Issues" section for additional issues
related to this component.

 - Microsoft Windows NT Service Pack 3
Service Pack 3 must be installed on Windows NT systems in some cases
after installation of Windows CE Services and also before installing
Microsoft Internet Explorer 4.0 or later.  The 40-bit encryption version
of this component is provided in the Optional Components directory of the
Windows CE Services CD.  Install this component by running Update.exe
located in the \I386 directory within the Microsoft Windows NT Service
Pack 3 folder in Optional Components.  See the "Internet Explorer 4.0
Issues" and "Windows NT Issues" sections for further information on this
component.
_______________________________________________________________
4.6 BACKUP/RESTORE

 - When restoring data that has been backed up using a Windows CE version
1.0 device to a Windows CE version 2.11 device, the device's memory
allocation may be set to a lower value. Immediately after the restore
process has completed, check the device's memory allocation:

1.   Tap Start > Settings > Control Panel.
2.   Double-tap System.
3.   Move the slider to allocate your Storage/Program memory to the
desired setting.

 - When restoring a backup file, ensure the device's Regional Setting is
the same as when the backup was performed or restore will fail.  This
setting is accessed in the Regional Settings in Settings >Control Panel.
If the restore setting is different from the backup setting, change it to
the backup setting and then restore.
_______________________________________________________________
4.7 SYNCHRONIZATION

 - If an error message states that Schedule+ cannot open the file
Req32.cfg, it is likely that you installed the Microsoft Exchange Update
after you installed Schedule+ 7.0a. To fix this problem, reinstall
Schedule+ 7.0a as described in this file.

 - When synchronizing appointments with Outlook, you may experience
duplicate appointments when in "continuous" synchronization mode and also
receiving mail via IMAP.  In this situation, if you receive a meeting
request and immediately open it and accept on the device, you may have
duplicate meetings, one that has been accepted and one that is tentative.
To avoid this problem you can:
a) Turn off continuous synchronization or IMAP so that they are not
running concurrently or
b) Change the default settings in Outlook so that tentative appointments
are not automatically created in the calendar when a meeting request is
received. To change this setting in Outlook:
 - In Outlook, click Tools, then Options.
 - Click Email Options, then: Advanced E-mail Options.
 - Clear Process requests and responses on arrival.

 - See the "International Compatibility Issues" section if you are using
file synchronization between a device and Windows CE Services that are
not the same language or if you are having problems synchronizing
Japanese or Russian filenames on Windows NT systems.

 - If you see sync initialization error 8007000e when trying to enable
channel synchronization, you do not have Internet Explorer 4.0 installed
on your desktop computer.  See the "Optional Components" section for
details on installing Internet Explorer 4.0.

 - If you synchronize your device with Microsoft Outlook, and both
Microsoft Outlook and your device are set to a location in the Southern
Hemisphere, appointments may be displayed at incorrect times. This
problem will not occur if you are using Microsoft Outlook version 8.03 or
later.  Early versions of the Handheld PC may require a device update to
correct this problem.  Check with your device manufacturer for
availability of an update This issue was fixed in the Handheld PC Service
Pack 1, available from your device manufacturer.

 - Outlook 97 does not support the synchronization of the Euro currency
symbol. To synchronize using this symbol, you must upgrade from Outlook
97 to Outlook 98.

 - There is currently no converter available to convert Microsoft Pocket
Powerpoint (.ppv) files to Microsoft Powerpoint (.ppt) files when
synchronizing files from your mobile device to your desktop.  If you
synchronize Microsoft Powerpoint files using ActiveSync, you should back
up the original files before adding them to the Synchronized Files folder

 - You cannot synchronize Access MDB files or CDB files by placing them
in the Synchronized Files folder. The files will not be converted or
synchronized. To setup a synchronization partnership between MDB and CDB
files, you must place the file in a folder other than the Synchronized
Files folder.

 - Access MDB files or Pocket Access CDB files that are attached to a
message will not get converted when synchronizing your Inbox with your
desktop. Other file types do get converted to the appropriate format for
the target location.

 - MSN Mail Configuration with Outlook: If you are an existing MSN user
upgrading to MSN 2.5 or later, you will see an Import Wizard, designed to
import your Outlook mail, calendar, contact and task data to Outlook
Express. Do not complete this wizard; it will convert this data to a
format that cannot be synchronized with Windows CE Services 2.2. Instead,
exit the Import Wizard and manually configure your MSN account to use
Outlook.

Information on configuring Outlook 97 for MSN e-mail can be found at
http://memberservices.msn.com/supportandhelp/msnfaqs/faq/mail/Ol97.htm.
Information on configuring Outlook 98 for MSN e-mail can be found at
http://memberservices.msn.com/supportandhelp/msnfaqs/faq/mail/Ol98.htm.

 - When installing a mobile channel to your desktop computer, do not
change the name of the channel or synchronization may continue without
stopping.
_______________________________________________________________
4.8 INTERNET EXPLORER 4.0 ISSUES

 - If you are having difficulty copying folders or browsing the Mobile
Devices folder using Internet Explorer 4.0, you should open the Mobile
Devices folder using the shortcut on your desktop.  If the problem
persists, you may need to upgrade to a newer version of Internet Explorer
when it becomes available.

 - If your Mobile Devices folder does not properly display current device
status, you may need to select Refresh on the View menu.

 - If you install Internet Explorer 4.0 after you installed Windows CE
Services, you will find that the communications port you were using is
reported to be "not available."  Restarting the computer will solve this
problem.

 - If you are using Windows NT, you will need to install Windows CE
Services, any previously installed Service Pack, and Internet Explorer
4.0, in that order.
_______________________________________________________________
4.9 INTERNATIONAL COMPATIBILITY ISSUES

 - Some Optional Components may not support operation on non-U.S. English
versions of Windows.

 - Items saved to a storage card will not be visible on devices in other

languages. For example, if you save a voice recording on a storage card
in a French device, it will not be visible when the storage card is
inserted into a German device. To get to the file(s), connect the device
to a desktop computer using Windows CE Services, and look in the My
Documents folder in the proper language (e.g., "Eigene Dateien" in
German).

World Wide English (WWE) CD version
 - The WWE version of Microsoft Windows CE Services, Microsoft Schedule+
7.0a, and Microsoft Windows 95 Dial-Up Networking Upgrade 1.2 software
can operate on Western European versions of Microsoft Windows, but not on
Japanese versions of Windows.

 - WWE and Western European Windows CE-based mobile devices can be
connected to the WWE version of Windows CE Services, but not Japanese
version mobile devices.

 - The English version of the Microsoft Exchange Update can cause serious
problems if installed on non-U.S. English versions of Windows. Installing
this update on any installation of Windows 95 other than the U.S. English
version is not recommended or supported.

 - File synchronization cannot be automatically set up when you drag a
file from your desktop computer to a device of a different language from
Windows CE Services.  To set up synchronization for a file on the desktop
computer, drag the file to the Synchronized Files folder in the My
Documents directory on the device.  If the Synchronize File dialog box
appears, make sure that No, just copy these files is selected, Do not
display this message in the future is selected, and click OK.

Russian Character Support
 - The WWE version of Windows CE services can be operated on Russian
versions of Windows 95/98 and Windows NT 4.0.  However, if your desktop
computer is using the US version of Windows NT 4.0, do not use Russian
characters to name folders and files on Windows CE devices if you
synchronize files to your desktop, as the contents of the folders and the
files themselves will not be synchronized properly. If your desktop
computer is running Russian Windows NT 4.0,  you should have no problem
synchronizing folders and files named using Russian characters.
 - Users should not use Russian characters in the subject line of e-mail
messages; these messages do not synchronize properly.

Western European CD versions
 - Western European versions of Microsoft Windows CE Services can operate
on WWE versions of Windows, but not on Japanese versions of Windows.

 - WWE and Western European Windows CE-based mobile devices can be
connected to Western European versions of Windows CE Services, but
Japanese version mobile devices cannot be connected.

 - During Windows CE Services setup, the Network Control Panel may not be
automatically dismissed. When you click OK to dismiss it, you will be
asked if you want to restart your computer. Clicking Yes may end Setup
prematurely.

 - File synchronization cannot be automatically set up when you drag a
file from your desktop computer to a device of a different language from
Windows CE Services.  To set up synchronization for a file on the desktop
computer, drag the file to the Synchronized Files folder in the My
Documents directory on the device.  If the Synchronize File dialog box
appears, make sure that No, just copy these files is selected, Do not
display this message in the future is selected, and click OK.

 - If you are synchronizing with the Italian, Spanish, or Portuguese (Brazil) versions of Schedule+, you will not be able to use the Windows
CE Services provided Advanced option to specify a specific .scd file to
synchronize with.  ActiveSync will synchronize with the Schedule+ file
specified by the profile in use at the time the partnership is created.
If you want to specify a specific Schedule+ file, you must install the
English version of Schedule+ or change the Schedule+ file specified by
your Schedule+ profile.

Japanese CD version
 - The Japanese version of Windows CE Services can operate only on a
Japanese version of Windows.

 - Only Japanese versions of Windows CE-based mobile devices can connect
to the Japanese version of Windows CE Services.

 - The following components are not provided on the Japanese version of
the Desktop Software for Windows CE CD-ROM:  Microsoft Schedule+,
Microsoft Exchange Update, and Microsoft Windows 95 Dial-Up Networking
Upgrade version 1.2.

 - File synchronization may not work properly on Windows NT systems for
Japanese filenames containing certain double-byte characters.  This
problem can be corrected by installing Windows NT Service Pack 3 onto
your desktop computer system.

 - If you are unable to successfully connect your device to the COM1
serial port on a Japanese version Windows 95 system running on slower PC
versions, try using the COM2 port.

It is strongly recommended that you use only the following characters
when entering a Device Name for your mobile device: the letters A-Z, the
numbers 0-9, and the hyphen [-].  If you enter other characters, such as
Kanji, wide English characters, etc., you will not be able to use
ActiveSync on your device to make remote connections via an Ethernet
Card.
_______________________________________________________________
4.10 CONNECTION

 - Windows 95 Dial-up Networking (DUN) limits the number of
inbound/outbound connections you can have concurrently on your system.
Unless you have installed the DUN 1.2 Upgrade, you are limited to one
connection, so you will not be able to make an outbound modem connection
if you have a mobile device connected and vice-versa.  With the DUN 1.2
Upgrade available on the Windows CE Services CD, you can have two
inbound/outbound connections, thus you can have a device connected and a
concurrent outbound modem connection.  Outbound Virtual Private Network
(PPTP) connections require two outbound dial-up connections, however, so
you will not be able concurrently connect a device and have a VPN
connection.  Windows CE Services allocates an inbound dial-up serial port
when  serial connections are enabled.  You can quickly disable/enable
serial connections from the File menu in the Mobile Devices folder to
free this port allocation for other uses.

 - If you have Internet auto-dial capability turned on while connecting a
handheld device to your desktop, it may cause the desktop to attempt a
dial-up connection via your modem when you connect your mobile device.
If this happens, open Internet in Control Panel, select the Connection
tab and disable the Auto Connect feature as follow.  If you are using
Internet Explorer version 3.x, clear the check box next to Connect to the
Internet as needed.  If you are using Internet Explorer 4.x, select
Connect to the Internet using a local area network.

 - Users wanting to establish an outbound dial-up networking connection,
such as a connection to your Internet service provider or corporate
network, while device connections are enabled on your computer, or
wanting to use a modem connected to your desktop computer for remote
device connections may need to do the following:
 - Windows 95:  You may need to install the Dial-Up Networking Upgrade
1.2.  See the "Optional Components" section for details.
 - Windows 98:  You will need to add a second dial-up adapter.  From the
Configuration tab of Network in Control Panel, click Add.  Double-click
Adapter in the Select Network Component list.  In the Manufacturers list
of the Select Network Adapters dialog box, select Microsoft, select Dial-
Up Adapter in the Network Adapters list, and click OK.  Repeat the steps
above and add the Microsoft virtual private network Adapter as well.
To add inbound modem capability, select Communications in the Windows
System tab of Add/Remove Programs in Control Panel.  Click Details.
Select Dial-Up Server in the list, and click OK twice.
_______________________________________________________________
4.11 WINDOWS NT ISSUES AND TROUBLESHOOTING

 - You must be running Windows NT version 4.0 with Networking installed.
You cannot use this software with a beta release of Windows NT 4.0 or
Windows NT 3.51 or earlier.  Also, this version of Windows CE Services
supports Windows NT version 5.0, Betas 1 and 2. (See below for more
information.)

 - Windows CE Services 2.2 does not support installation on Windows NT
4.0 Server if RRAS (Routing and Remote Access Service) is installed.

 - Dial-out modem connections not working after installation of Window CE
Services

If you had multiple modems set up on the same serial port on your PC for
outbound dialing prior to installing Windows CE Services, you will need
to restore the modem setup after installing Windows CE Services using the
following steps.  Note, the serial port that you use for your outbound
modem connections must be different from the serial port you use to
connect your mobile device.

1.   Open Network in Control Panel, click the Services tab, and double-
click the Remote Access Service entry in the list box.  Select the COM
port in the list box that you want to have multiple modems attached to.
One modem should already be attached to this COM port.

2.   Click Add.  In the Add RAS Device dialog box, select the next modem
that you want attached to this COM port from the list of RAS Capable
Devices. Click OK.  Click Continue in the Remote Access Setup dialog box
to complete the setup of your modem to this port.  Repeat this as
necessary for all unattached modems.

3.   Click OK on the Network Control Panel dialog.

4.   Restart your system.

 - If you are using Point-to-Point Tunneling Protocol (PPTP) and are
having difficulty connecting to your desktop computer either shortly
after another device has disconnected or after you have connected using
another connection method (such as switching from serial cable connect to
Ethernet LAN connect), you may need to reset your desktop computer.

If you continue to have problems, perform the following steps:

1.   On the Start menu, click Run.
2.    Type regedit, then click OK.
3.    Select the HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services
registry key.
4.    Select New and then DWORD Value on the Edit menu.  Type
RasHardDisconnect to rename the New Value entry.
5.    Select the RasHardDisconnect registry value, then click Modify on
the Edit menu.
6.    Enter 1 in the Value data box, and click OK.
7.    Exit the Registry Editor.

 - If you have difficulty connecting with Windows NT 4.0, Service Pack 3,
and you have the Winsock Proxy client enabled, you may have to disable
the Winsock Proxy Client to connect your device to your desktop computer.

To do this, perform the following steps:

1.    On the Start menu, click Settings, then Control Panel.
2.    Double-click the icon for WSP Client.
3.    Clear Enable Winsock Proxy Client and click OK.
4.    Exit Control Panel.
5.    Disconnect and reconnect your device.

 - If you have installed any of the Windows NT Service Packs and any
Windows components were installed during setup, you will need to
reinstall the Service Pack.  You may not be able to connect your device
until you reinstall the Service Pack.  See the "Optional Components"
section for further information on the Service Pack 3 provided on the
Windows CE Services CD.

 - See the "International Issues" section if you are having problems
synchronizing Japanese filenames on Windows NT systems.

 - Connection Problems on Compaq 5xxx-Series LTE Laptops

On these computers, you may encounter a conflict between the IR port and
the COM1 serial port that disables communications with your mobile
device. If you encounter problems connecting on one of these laptops, try
the following steps:

1.   During the boot process, your laptop will display "F10 to enter
Computer Setup." Press F10.
2.    Go to Ports/Serial-Infrared Ports.
3.    Switch the Infrared IRQ to 3.
4.    Switch the Infrared address from 3e8 to 2e8.
5.    Exit, saving any changes, and restart.

 - Networking Is Not Installed on Your Windows NT Computer

If your Windows NT computer does not have networking components
installed, Windows CE Services cannot communicate with your mobile
device. To install these required components:

1.   Click Start, Settings, and then Control Panel.
2.   Double-click Network.
3.   In the Network Configuration dialog box, click Yes.
4.   In the Network Setup Wizard:

A.   Verify that Wired to the network is selected.
B.   Verify that Remote access to the network is not selected.
C.   Click Next.

5.   Click the Select from list button.
6.   In the Select Network Adapter dialog box:

A.   Find MS Loopback Adapter in the Network Adapter list.
B.   Click OK.

7.   In the Network Adapters list, verify that MS Loopback Adapter is
selected, and click Next.
8.   In the Network Protocols list, verify that only TCP/IP Protocol is
selected (everything else is not selected), and click Next.
9.   Click Next again when you see the Network Services list.
10.   Click Next to install the selected components.
11.   In the Windows NT Setup dialog box, enter the directory where your
NT source files are located (e.g., D:\i386), and click Continue.
12.   In MS Loopback Adapter Card Setup, accept the default Frame Type by
clicking Continue.
13.   In the TCP/IP Setup dialog box, click No when asked to use DHCP.
14.   In the Microsoft TCP/IP Properties dialog box:

A   In the IP Address tab, verify that MS Loopback Adapter is selected in
the Adapter list.
B.   Click the Specify an IP address option.
C.   In the IP Address entry, type 1.1.1.1.
D.   In the Subnet Mask entry, enter 0.255.255.255.
E.   Leave the Default Gateway entry blank.
F.   Click OK.

15.   Click Next to pass the bindings dialog box.
16.   Click Next when Windows NT Networking is ready to start the
Network.
17.   Click Next to accept all the defaults when asked for the Computer
Name.
18.   Click Finish to complete the Networking Wizard.
19.    In Network Settings Change, click Yes to restart your computer.

After logging in to the Windows NT computer with a user account with
Administrator privileges, run Windows CE Services Setup to completion.

 - Setup Could Not Be Completed
If you were unable to successfully complete Setup on your Windows NT
system, you may need to manually install Windows CE Services
communications components using the following procedure.

On Windows NT 4.0 Systems

To install the required communications services on Windows NT 4.0:

1.   In the Mobile Devices window, click Windows CE Services Help Topics
on the Help menu.
2.   Click the Find tab.
3.   Under section 1, type troubleshooting.
4.   Under section 3, double-click Technical Troubleshooter.

On Windows NT 5.0 Beta 1 Systems

The following steps have been verified on Windows NT 5.0 Beta 1, build
1671.  If you have a build other than this and setup does not complete
successfully after you perform the following steps, you will need to
install the 1671 build of Windows NT that has been verified. (See below
for information on Windows NT5 Beta 2.)

Add the dial-up adapters:

5.   On the Start menu, click Settings, and then click Control Panel.
6.   Double-click Modems. (You may need to click Add if the wizard
doesn't appear.)
7.    Select Don't detect my modem, I will select from a list.
8.   Click Next.
9.    In the Manufacturers list, select Standard modem types.
10.    In the Models list, select Dial-Up Networking Serial Cable between
2 PCs.
11.    Click Next.
12.    Click Selected ports.
13.    Select the COM port you will use to connect to your device.
14.    Click Next.
15.    Click Finish.
16.    Click Close to close the Modem Control Panel.

Add and configure the Dial-Up Server:

17.   Double-click Network.
18.   Select the Services tab.
19.   Click Add.
20.   Choose Dial-Up Server.
21.   Click OK.
22.   Select the Dial-Up Server.
23.   Click Properties.
24.   Clear Require data encryption.
25.   Select the TCP/IP tab.
26.   Click This computer only.
27.   Click Use static address pool.
28.   In the Address box, type 192.168.55.98.
29.   Make sure Allow remote clients to request a predetermined IP
address is cleared.

30.   Click OK to close the Dial-Up Server properties.
31.   Click the Bindings tab.
32.   Under Show Bindings for, click All services.
33.   Double-click Dial-Up Server to display the items bound to it.  The
Dial-Up adapters may be disabled as indicated by the red circle-slash
symbol.
34.   Select the Dial-Up adapter you will be using, and click Enable.
The red circle-slash should be replaced by a picture of a PC adapter to
indicate that the selected adapter is enabled.  If the red circle-slash
remains, you will need to disable the currently enabled adapter and try
again.
35.   Click OK to close Network in Control Panel.
36.   Don't restart at this time.

Set the Windows NT RAS port entry in the registry:

37.   On the Start menu, click Run.
38.   Type regedit, then click OK.
39.   Select the HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services
registry key.
40.   In the selected registry key, locate the NT RAS Port registry
value.
41.   If this value does not exist, create it by clicking New and then
String Value on the Edit menu.  Type NT RAS Port to rename the New Value
entry.
42.   Select the NT RAS Port registry value, and then click Modify on the
Edit menu.
43.   Enter the communications port that you will be connecting your
device to in the Value data box (COM1 for example), and then click OK.
44.   Exit the Registry Editor.
45.   Restart the computer to allow changes to take effect.
46.   Connect using an account with dial-in permission.

On Windows NT 5.0 Beta 2 Systems

Windows CE Services 2.2 operates and installs under Windows NT 5.0 Beta2.
However there are several known issues:

1.   If you previously used Windows NT 4.0 to connect to your Windows CE
device, you may need to upgrade your local user account from the Windows
NT 4.0 format once you have upgraded to Windows NT 5.0 Beta 2. To do
this:

 - Bring up an MS-DOS window by clicking Start , then Programs, then
Command Prompt.
 - From the command prompt, type routemon user upgrade.

2.   On Windows NT 5.0 Workstation, you cannot use your Domain
Authentication account when authenticating on the device.  Instead, use
the local account created during Windows CE Services setup, or your local
account.

3.   Windows NT 5.0 Beta 2 does not support connecting Windows CE devices
via infrared.


IF YOU ARE STILL HAVING PROBLEMS:

Consult the Communications Troubleshooter in Windows CE Services Help by
selecting Communications Troubleshooter on the Mobile Devices window Help
menu. This Help file directs you through a number of diagnostic steps to
identify and correct any problems.

Consult the Microsoft Windows CE home page for additional information and
troubleshooting tips (http://www.microsoft.com/windowsce/).
_______________________________________________________________
4.12 CREATING DISKS

If you do not have a CD-ROM drive on the PC where you want to install
Windows CE Services, then locate another computer with a CD-ROM drive and
a 3.5" 1.44 MB drive. Use the following steps to create disks for
installation:

1.   Obtain enough blank, formatted 3.5" 1.44 MB disks to hold the
components you want to install.
2.   On the CD-ROM, open the Floppy directory.  The Floppy directory
contains several component folders, each containing one or more Disk
folders.  You will create one disk for each disk folder.  Label each disk
with the name of the component and the disk number.  For example, you
will label three disks with "Windows CE Services Disk 1" to Disk 3.
3.   On the CD-ROM, open the first component directory.  For example,
open Windows CE Services.
4.   Copy all of the files in each of the Disk directories (for example,
Disk1, Disk2, Disk3) to the corresponding disks you made in step 2.

NOTE: Do not copy the Disk1, Disk2, and Disk3 folders to the disks; copy
the files inside these folders to the disks.

5.   Repeat steps 3 and 4 for each component directory.

IMPORTANT: DO NOT PROCEED WITH INSTALLATION OF ANY OF THESE COMPONENTS
UNTIL YOU HAVE READ THE NEXT SECTION.

You have now copied all of the files necessary to complete the
installation of Windows CE Services and all other supporting components.
Proceed to the next section of this file to install Windows CE Services
from disks.
_______________________________________________________________
4.13 DISK INSTALLATION

You must perform required updates and install Microsoft Windows CE
Services before you can transfer files and synchronize data between your
desktop computer and mobile device. Follow these steps to complete the
installation process. During installation, you will be asked to restart
your computer. Before you begin, save your work and quit all programs.

IMPORTANT: Do not start installation until you have read the entire
installation instructions. Follow the procedures in the order shown here.
Installing programs out of order may cause problems.

Windows 95

1.   If you have H/PC Explorer 1.x, remove it.
2.   Update the Microsoft Exchange client, if required.
3.   If you do not have Microsoft Outlook installed, install Microsoft
Schedule+ 7.0a.
4.   Install Windows CE Services (known as H/PC Explorer in version 1.x).
5.   Install Microsoft Windows 95 Dial-Up Networking 1.2 Upgrade. This
step is optional. If you installed Windows 95 from a CD-ROM, you will
need the Windows 95 CD-ROM to complete this upgrade.

Windows NT

1.   If you have H/PC Explorer 1.x, remove it.
2.   If you do not have Microsoft Outlook installed, install Microsoft
Schedule+ 7.0a.
3.   Install Windows CE Services (known as H/PC Explorer in version 1.x).
4.   After you install Windows CE Services, you may see a message stating
that you may not be able to connect until you reinstall the Windows NT
Service Pack. Before you reinstall the service pack, try connecting your
device to your desktop computer. If you cannot connect, install the
service pack.

Remove H/PC Explorer 1.x

If you are upgrading from version 1.x, you need to remove H/PC Explorer
before you install Windows CE Services 2.2.

1.   Click the Start menu, point to Settings, and then click Control
Panel.
2.   Double-click Add/Remove Programs.
3.   Select H/PC Explorer 1.x from the list, and then click Add/Remove.
4.   Follow the directions on your screen.

Update Microsoft Exchange

If you are using the version of Microsoft Exchange that came with Windows
95, update Exchange (the following procedure describes how to determine
this).

IMPORTANT: Do not install the update unless you already have Exchange
installed. Also, do not install the update if you have already upgraded
to a newer version of Exchange.

To determine your version of Microsoft Exchange

1.   On your desktop computer, start Exchange.
2.   On the Help menu, click About Microsoft Exchange. In the dialog box,
check the version on the first line.

 - If the version is 4.0.410.59, you must install the update. Go to the
next procedure.
 - If the version is greater than 4.0.410.59, do not install the update.
Go to "Installing Microsoft Schedule+ 7.0a."

To install the Microsoft Exchange Update

_________________________________________________________________________
________

WARNING: The U.S. English version of the Microsoft Exchange Update may
cause serious problems if installed on non-U.S. English versions of
Windows 95. Installation on any version of Windows 95 except for the U.S.
English version is not supported.

_________________________________________________________________________
__________

1.   Insert the disk labeled "Microsoft Exchange Update Disk 1" into
drive A.
2.   On the Start menu, click Run.
3.   Type a:\setup, and then click OK.

Installing Microsoft Schedule+ 7.0a

Install Microsoft Schedule+ 7.0a if you have:

 - No version of Schedule+ or Microsoft Outlook on your desktop computer.
 - Schedule+ 1.0 or 7.0 installed (the following procedure describes how
to determine this).

To determine your version of Microsoft Schedule+

1.   On your desktop computer, start Schedule+.
2.   Look at the opening screen. If the version in the lower-right corner
of this screen is 7.0a or later, do not install Schedule+ 7.0a. Instead,
go directly to "Installing Microsoft Windows CE Services."

To install Microsoft Schedule+ 7.0a

1.   Insert the disk labeled "Microsoft Schedule+ Disk 1" into drive A.
2.   On the Start menu, click Run.
3.   Type a:\setup, and then click OK.

Installing Microsoft Windows CE Services

To install Microsoft Windows CE Services

1.   Insert the disk labeled "Microsoft Windows CE Services Disk 1" into
drive A.
2.   On the Start menu, click Run.
3.   Type a:\setup, and then click OK.

Dial-Up Networking Upgrade on Microsoft Windows 95
You will need to upgrade to version 1.2 of Dial-Up Networking if you have
Windows 95 and want to establish an outbound dial-up network connection
(such as a connection to your Internet service provider or corporate
network) while your device is connected to your computer. If you have a
TCP/IP stack on your computer, this upgrade will replace it.  If you have
programs that rely on a third-party stack, you may need to reinstall
these programs. For more information, see the Readme file on Disk 1 of
this component.

To install Microsoft Windows 95 Dial-Up Networking 1.2 Upgrade

1.   Insert the disk labeled "Microsoft Windows 95 Dial-up Networking
Upgrade Disk 1" into drive A.
2.   On the Start menu, click Run.
3.   Type a:\msdun12, and then click OK.
4.   If you see a dialog box that asks if you want to keep a newer file,
keep the newer file.
5.   You will be asked to restart your computer twice during this
installation.
6.   After you restart your computer, you will see a DHCP error message.
Click No if you do not want to see DHCP error messages in the future.
7.   For additional information on the features and known problems with
this upgrade, be sure to read the following sources:

 - The Optional Components section.
 - The Readme file in the Microsoft Windows 95 Dial-Up Networking Upgrade
version 1.2 folder in Optional Components.
 - The files Dial-Up Networking 1.2 Release Notes.doc and About PPTP and
Dial-Up Networking 1.2.doc located in your Windows folder by this
upgrade.
_______________________________________________________________
4.14 REMOVING OR REINSTALLING SCHEDULE+ OR MICROSOFT EXCHANGE UPDATE

If you need to remove or reinstall either Schedule+ 7.0a or the Microsoft
Exchange Update from your computer, you need to use the Setup programs on
the CD-ROM that came with your H/PC. Attempting to do this by using
Add/Remove Programs in Control Panel will not work correctly.

To remove or reinstall the Microsoft Exchange Update:

 - Insert the Windows CE Services CD-ROM into your CD-ROM drive.
 - Click the Start menu, and then click Run.
 - Type d:\exupdusa\exupdusa.exe, where d: is the drive letter for your
CD-ROM, and press ENTER.
 - When the installation program runs, follow the instructions provided.
You will be given a number of options during the setup, including Remove
All, which will remove Microsoft Exchange, and Reinstall, which will
reinstall the Microsoft Exchange Update.

To remove or reinstall Schedule+ 7.0a:

 - Insert the Windows CE Services CD-ROM into your CD-ROM drive.
 - Click the Start menu, and then click Run.
 - Type d:\splus70a\disk1\setup.exe, where d: is the drive letter for
your CD-ROM, and press ENTER.

 - When the installation program runs, follow the instructions provided.
You will be given a number of options during the setup, including Remove
All, which will remove Microsoft Schedule+ 7.0a, and Reinstall, which
will reinstall Microsoft Schedule+ 7.0a.

NOTE:  If you installed the program from disks, you will need to run
Setup from the disks to remove or reinstall the program.
				

Properties

Article ID: 195513 - Last Review: April 21, 2001 - Revision: 1.0
APPLIES TO
  • Microsoft Windows CE Services 2.2
Keywords: 
kbinfo kbreadme KB195513
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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