The "BackupRead" function randomly fails together with error code 58 in Windows Server 2008 R2 or in Windows 7

Article translations Article translations
Article ID: 2064460 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:
  • You run a multithreaded application on a computer that is running Windows Server 2008 R2 or Windows 7. 
  • The application calls the BackupRead function to back up some shared files on a remote server by using multiple threads.

In this scenario, the BackupRead function randomly fails. Additionally, you receive the following error message:
Error code 58 ERROR_BAD_NET_RESP

The specified server cannot perform the requested operation

CAUSE

This issue occurs because the redirector for Server Message Block (SMB) version 1 protocol incorrectly sets the TDI_RECEIVE_ENTIRE_MESSAGE flag for the transferred data of the shared files.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mrxsmb10.sys6.1.7600.20715221,69619-May-201008:17x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mrxsmb10.sys6.1.7600.20715286,72019-May-201008:25x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mrxsmb10.sys6.1.7600.20715673,28019-May-201007:43IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the BackupRead function, visit the following Microsoft website:

General information about the "BackupRead" function
For more information about the TDI_RECEIVE request, visit the following Microsoft website:
General information about the "TDI_RECEIVE" request
For more information about the NTSTATUS values, visit the following Microsoft website:
General information about the "NTSTATUS" values
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size1,880
Date (UTC)20-May-2010
Time (UTC)00:51
PlatformNot Applicable
File nameX86_bfb5df7daf4208ef8ff93a6a8fbc598d_31bf3856ad364e35_6.1.7600.20715_none_cceaa2475a9f61f3.manifest
File versionNot Applicable
File size701
Date (UTC)20-May-2010
Time (UTC)00:51
PlatformNot Applicable
File nameX86_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7600.20715_none_8950339dc5a7169e.manifest
File versionNot Applicable
File size3,962
Date (UTC)19-May-2010
Time (UTC)17:20
PlatformNot Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_e636f2596dd21df79f5f1782c16eed32_31bf3856ad364e35_6.1.7600.20715_none_0d372ec13c3b47a1.manifest
File versionNot Applicable
File size705
Date (UTC)20-May-2010
Time (UTC)00:51
PlatformNot Applicable
File nameAmd64_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7600.20715_none_e56ecf217e0487d4.manifest
File versionNot Applicable
File size3,966
Date (UTC)19-May-2010
Time (UTC)16:26
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,114
Date (UTC)20-May-2010
Time (UTC)00:51
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_b6f2b62e50a2c9358beeb57d6d0a3ae9_31bf3856ad364e35_6.1.7600.20715_none_5ef534af48b77c6c.manifest
File versionNot Applicable
File size703
Date (UTC)20-May-2010
Time (UTC)00:51
PlatformNot Applicable
File nameIa64_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.1.7600.20715_none_8951d793c5a51f9a.manifest
File versionNot Applicable
File size3,964
Date (UTC)19-May-2010
Time (UTC)16:24
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,690
Date (UTC)20-May-2010
Time (UTC)00:51
PlatformNot Applicable

Properties

Article ID: 2064460 - Last Review: June 10, 2010 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbbug KB2064460

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com