SBS 2008 Installation on Hyper-v Server fails with an Error "The User Role Cannot be found. Select a different User Role"

Article ID: 2097035 - View products that this article applies to.
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SYMPTOMS

SBS 2008 Installation on Hyper-v Server fails with an Error "The User Role Cannot be found. Select a different User Role"


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CAUSE

When installing Small Business Server 2008 in Hyper-V setup may fail due to issues caused by time zone settings. Hyper-V children will synch their BIOS time with that of the parent. If the parent partition is in a different time zone setup may fail with an Error "The User Role Cannot be found. Select a different User Role"


RESOLUTION

You need to completely Reinstall the Server from Scratch

To Prevent this Issue to Happen again in Future when installing SBS in a virtualized environment, Match the Time Zone of the parent partition and the Child partition. Do not modify time or time zone until you have completed the setup, once setup is complete you can change the Time Zone Settings to the correct Time Zone 

We also recommend you disable Time Synchronization for the SBS Server in Hyper-V. To do this follows these steps:

1. Open Hyper-V Manager

2. Select your Small Business Server and choose settings.

3. Under Management section, choose Integration Services and uncheck Time synchronization.

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If you are using a third-party virtualization solutions please refer to their documentation on how to disable time synchronization.


MORE INFORMATION

Unable to create User Accounts from SBS Console (User Accounts can be created from Active Directory Users and Computers (Dsa.Msc)


 
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Unable to modify User Properties from SBS Console it fails with an Error 0x8000500c

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>As per Error Logs "The User Role cannot be found. Select a different User Role"
CreateNewUserTask: The network administrator account cannot be created.
ConfigureOUTask: Organizational units in Active Directory Domain Services cannot be configured.





 

 

 
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2097035 - Last Review: August 20, 2010 - Revision: 4.0
APPLIES TO
  • Windows Small Business Server 2008 Premium
  • Windows Small Business Server 2008 Standard
Keywords: 
KB2097035

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