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Cannot View Thumbnail Image
Article ID: 243401 - View products that this article applies to.
This article was previously published under Q243401
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When you open a folder that is configured to show a thumbnail view of .jpg files, you may see an outline of the thumbnail and a small program icon where the image should be displayed.
This issue can occur if you uninstall Microsoft Photo Editor that is installed with Microsoft Office 97 Professional.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this issue, use Regedit to associate the .jpg file extension in the registry:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.